Onsite: Hybrid(3Days)

JD:

The Senior Engineer API Gateway & Production Support is responsible for deploying, managing, and optimizing API gateway solutions, as well as ensuring reliable production operations for business-critical applications.

This role works closely with development, operations, and security teams to deliver robust APIs and maintain high service availability.

Responsibilities: API Gateway configuration and support for enterprise applications

Design, implement, and maintain API gateway configurations (e.g., Apigee, Kong, AWS API Gateway, etc.).

Build secure, scalable, and highly available API infrastructure.

Implement policies for authentication, authorization, rate limiting, caching, and monitoring. - Collaborate with development teams on API lifecycle management, onboarding, and documentation.

Troubleshoot performance issues and optimize API traffic handling.

Troubleshoot production issues related to API connectivity and latency.

Provide L2/L3 support for API gateways and related production environments.

Monitor health, performance, and capacity of production systems.

Diagnose and resolve incidents, ensuring rapid response and clear communication.

Conduct root cause analysis and implement permanent fixes.

Coordinate deployments, patches, and upgrades with minimal downtime.

Develop and maintain runbooks, knowledge base articles, and standard operating procedures. Security & Compliance: Implement API security best practices and ensure compliance with organizational policies. Schedule regular security reviews, vulnerability assessments, and audits.

Stakeholder Collaboration: - Communicate effectively with internal teams (Dev, QA, Security, Infra) and external partners. - Participate in architectural reviews and production readiness assessments.

Skills: -

Bachelor s or Master s degree in Computer Science, Information Technology, or related discipline.

5+ years of experience in API gateway technologies and production support.

Strong expertise in API design, management, and security (REST, OAuth2, JWT, etc.).

Hands-on experience with one or more API gateways: Apigee, Kong, AWS API Gateway, Azure API Management, etc.

Expert in troubleshooting production incidents in cloud or on-prem environments.

Proficiency with automation tools (Python, Shell, Ansible, Jenkins, etc.).

Experience with monitoring and logging solutions (Datadog, ELK, Prometheus, Grafana).

Strong understanding of network protocols, firewalls, load balancers, and DNS.

Excellent problem-solving, analytical, and communication skills.

Familiarity with CI/CD and DevOps practices.