Summary Supports the business process services team in delivering efficient and effective outsourced processes and services within a specific industry and functional area to meet objectives and quality standards for clients. Demonstrates business knowledge and skills developed through formal job-related training or work experience. Works within established procedures with a moderate degree of supervision. Identifies issues and all contributing factors in straightforward situations, assesses each using standard procedures, and makes sound decisions. Essential Job Functions -Performs standard, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Demonstrates knowledge and skill in assigned work processes. -Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements. Contributes to problem identification and resolution. -Interprets, audits and reconciles reports for accuracy or completeness. Prepares and maintains standard reports for management and clients. -Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures. Basic Qualifications -High school diploma or G.E.D. -Two or more years of experience with business process service delivery and improvement, preferably in an outsourcing environment -Experience working with client company product and/or services -Experience working with client company industry and/or functional area -Experience working with business solutions software Other Qualifications -Communication skills -Personal computer and business solutions software skills -Organization skills to balance and prioritize work -Ability to multi-task -Ability to work independently and as part of a team Work Environment -Office environment


Additional Information:

This will be a hybrid position and the office is in Williston, VT (more details about the scheduling to be provided later on)