Senior Bilingual Business Analyst to collaborate with UX, design, content manager & technical teams. An initial 1 year contract. Possibility of a 1 year renewal. Hybrid 3 days a week in Montreal, QC. 7.5 hour work days Responsibilities:User & Experience UnderstandingConduct user interviews, workshops, and observationsIdentify needs, pain points, risks, and success criteriaMaintain strong proximity to end users and stakeholdersBusiness & Process AnalysisAnalyze Client Space needs related to loan lifecycleDocument as-is processes (flows, rules, exceptions)Define to-be target processesModel processes (journey maps, scenarios, BPMN if needed)Link user needs, business value, and technical constraintsAgile Delivery SupportWork within an Agile squadMaintain and refine backlog (user stories, acceptance criteria, dependencies)Support prioritization (value, effort, risk)Participate in ceremonies (refinement, planning, demos, UAT)Contribute to continuous improvementInitiative AreasAccess & activationDigital forms integrationDocument submission & trackingClient communication & traceability improvementsMust Have Skills:10+ years experience as a Business AnalystFluent communication skills in French and EnglishStrong UX and customer journey exposureExperience working within agile teamsExperience working in digital product environmentsNice to Have Skills:Loan lifecycle/ process knowledgeDisclaimer:AI may be used in evaluating candidates.This posting is for an existing vacancy. Apply