Analyze current processes within SCSEP and identify areas for technology-driven improvements.

Design and optimize workflows in SharePoint, leveraging Power Automate and xxxxx Forms for

automation and improved functionality.

Collaborate with the Project Manager, SCSEP staff, and program participants to define project

requirements and specifications.

Conduct data analysis and prepare reports to support decision-making and demonstrate project

impact.

Develop and manage change management strategies to support successful implementation and

user adoption of new processes.

Create process maps, user guides, and training resources using Adobe Pro and Visio.

Facilitate workshops and training sessions to ensure staff and participants understand new

workflows and systems.

Bachelor's degree in business administration, information technology, or a related field. 3+ years of experience in business analysis, ideally within social services or workforce development programs. Strong skills in SharePoint design or administration, Power Automate, xxxxx Forms, Adobe Pro, and Visio. Experience in change management and a track record of working effectively with diverse populations. Analytical mindset with excellent communication and presentation skills. Certified Business Analysis Professional (CBAP) certification is a plus. These roles offer an exciting opportunity to impact the SCSEP program, empowering older adults and enhancing community services through streamlined processes and technology solutions.

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