Senior Concierge

We are seeking a polished, hospitality-driven Senior Concierge to serve as the face of our office and deliver an exceptional guest experience. This is not a traditional receptionist or administrative role. We are looking for a professional with true white-glove hospitality experience who understands how to create memorable client and visitor experiences while maintaining an elevated front-of-house presence.The ideal candidate comes from a luxury hospitality environment such as a boutique hotel, upscale resort, private club, country club, or fine-dining establishment and is passionate about providing outstanding service.As the first point of contact for clients, guests, and employees, you will play a critical role in shaping the overall workplace experience while partnering closely with hospitality, reservations, and office services teams.Key ResponsibilitiesFront Desk & Guest ServicesServe as the primary front desk representative and first point of contact for visitorsWelcome guests with professionalism, warmth, and confidenceRegister visitors and maintain accurate visitor tracking and reportingCoordinate coat check services and guest arrivalsEscort visitors to offices, conference rooms, and meeting spacesConcierge & VIP ExperienceDeliver a high-touch, concierge-level experience for clients and guestsAnticipate guest needs and provide proactive hospitality supportFollow up with internal contacts regarding visitor arrivals and meeting logisticsBuild strong relationships while ensuring a seamless and personalized experienceEvents & Conference Room SupportSupport event planning, setup, execution, and breakdownEnsure conference rooms are guest-ready and professionally maintainedPartner with hospitality and reservations teams to coordinate meetings and eventsAssist with special office functions and workplace experience initiativesOperations & Team CollaborationOpen the office daily and ensure front-of-house readinessPartner closely with workplace experience, hospitality, and office services teamsMaintain a polished, organized, and welcoming environmentServe as a brand ambassador for the office and organizationRequired QualificationsExperience in concierge, hospitality, guest services, or front-of-house operationsBackground in luxury hotels, boutique hotels, private clubs, country clubs, fine dining, or upscale hospitality environmentsExceptional customer service and relationship-building skillsStrong verbal and written communication abilitiesProfessional appearance, presentation, and executive presenceAbility to multitask while balancing guest services, events, and front desk responsibilitiesHigh attention to detail and strong organizational skillsComfortable using visitor management systems, scheduling platforms, and standard office technologyProven reliability, punctuality, and professionalismPreferred QualificationsHotel concierge or luxury hospitality experienceSenior-level client service experienceLeadership exposure within hospitality or guest services environmentsExperience supporting VIP guests, executives, or high-profile clienteleSchedule: Monday-Friday, 10:00 AM - 6:00 PM (Opening Shift)3 month contract to hire position