Senior Configuration Management Analyst

Title: Senior Configuration Management AnalystDuration: PermanentSalary: $116,000/yr - $126,000/yr + annual bonus eligibilityLocation: Carmel, IN - HybridMust-Haves:Bachelor’s degree in IT, Computer Science, or related field5-7+ years of Configuration Management / CMDB experienceStrong ServiceNow experienceAsset Management experienceExperience maintaining CMDB standards and CI data accuracyExperience with configuration audits and reconciliationUnderstanding of ITSM / ITIL processesPlusses:ServiceNow Certified System AdministratorServiceNow Certified Implementation Specialist, CMDB / CIS-DFServiceNow automation and workflow optimization experienceDay-to-Day:Develop and maintain ServiceNow CMDB standards and CI data integritySupport configuration and change management processesIdentify and remediate unauthorized CI changesConduct configuration audits and reconciliationsBuild dashboards and reports around KPIs and CSFsPartner with ITSM leadership and process owners to improve CMDB maturityIdentify automation and process improvement opportunities within ServiceNowJob Description:Insight Global is seeking a Senior Configuration Management Analyst for a top energy and utilities client. This candidate will manage and improve Configuration Management and CMDB processes within ServiceNow, maintain accurate CI data, support ITSM practices, strengthen compliance, and identify opportunities for automation and process improvement.Compensation: Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.