Senior Customer Solutions Engineer - MultiValue products (jBASE) Apply
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
The Senior Customer Solutions Engineer Delivery Engineer brings creativity, curiosity and passion to the role. They are technically versatile and deliver differentiated exceptional customer experiences to Rockets Product customers by:
Delivering services that allow for successful post-sales deployment of Rocket products
Solving real problems for, and delivering real value to, our customers and partners every day
Delivering successful outcomes for our customers and partners with speed, precision, quality, and innovation
Demonstrating that we take commitments seriously to our customers, to our partners, and to each other
This role will be in our Universe professional services team who work on customer engagements that involve migrations to jBASE, Universe systems health checks, replication assistance, and other Unidata related services.
Required Qualifications:
+ Experience required
+ 5+ years Consulting
+ 8+ years in related Information Technology position
+ Advanced technical hands-on experience including
+ Solid experience working with jBASE Having also experience with Universe or Unidata is a plus.
+ Excellent working knowledge of underlying operating systems (Windows/Linux/AIX)
+ Scripting experience in Windows/Linux/AIX
+ Integration of web applications with MultiValue database using modern approach, ie: RESTful, SOAP
+ Experience programming in MultiValue (PICK) Basic Language, specifically with jBASE, Universe, and Unidata. Working knowledge of D3 or Reality is a plus.
+ OOP experience in any language is a plus
+ Excellent interpersonal skills
+ Must be self-motivated and able to manage multiple projects simultaneously, regardless of timeline or time zone variations.
+ Critical thinking, analytical and problem solving
+ Problem determination, diagnosis, identification, testing, and resolution
+ Relationship management
+ Excellent written and verbal communication
Additional Qualifications:
+ Previous customer facing experience preferable as Consultant
+ Knowledge in using the following software is a plus: Jira, GIT, Salesforce
+ Bonus: Knowledge of DEVOPS implementation, SDLC, RESTful services, HTML, Java, C++, C#, Python, or other development language. Front end development experience using any JavaScript framework (Vue.js, Angular, React, Node or other).
Essential Duties and Responsibilities :
+ Technical Expertise
+ Established credibility as SME on multiple products.
+ Develop in-depth conceptual and technical knowledge of Rocket product line including new releases, new products and interfaces.
+ Present and deliver highly technical presentations and training on products.
+ Provides best practices guidance and technical expertise during the installation, implementation and post-implementation servicing of company products.
+ Liaison with Support and Lab to research and respond to detailed questions from prospective and current customers.
+ Provide consulting services to implement detailed customer implementation requirements.
+ Ensures that clients needs have been met and that the product/solution is fully functioning according to specification.
+ Ensures the product implementation method is supportable, maintainable and scalable per established and proven Rocket standards.
+ Liaison between customer, partners, Rocket technical support team and Rocket Sales staff to resolve complex issues
+ Sharing customer feedback to product management for future enhancements
+ Demonstrate an understanding of practical application of the products in a variety of customer environments.
+ Provide services to customers and partners
+ Establish credibility with a broad range of business resources; highly experienced developers, systems administrators, project managers, business end users, and executives
+ Using established techniques, deliver implementation services that allow for successful proof of concept and post-sales deployment of purchased products.
+ Guide client in the set up and configuration of Rocket products and train customers in administration and use of the products.
+ Handle objections professionally; answer questions quickly and coherently; deal with challenges assertively and persuasively.
+ Work effectively with Project Management to deliver assignments within scope and committed timeline. Complete delivery and administrative tasks throughout complete project lifecycle.
+ Work as an effective team member or lead in large implementation projects.
+ Work with Rocket partner community to provide appropriate pre and post sales training to ensure a partner can effectively lead a sales opportunity and product implementations.
+ Review existing customer implementations to ensure best practices are utilized for maximum customer satisfaction and ongoing business retention
Job Description
Essential Duties and Responsibilities :
Provide exceptional value-driven services to customers:
+ Builds upon established solution delivery techniques to help drive continual improvement
+ Establishes credibility as a Rocket product expert with all audience levels
+ Mentors and teaches junior consultants on product implementation strategies
+ Leverages Rocket subject matter experts to provide effective and creative solutions to Rocket customers
+ Handles objections professionally; answers questions quickly and coherently; deals with challenges assertively and persuasively
+ Partners with Project Management to communicate progress, risks and roadblocks considering customer objectives, timeframe and budget
+ Gains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customer
+ Guides client best practice configuration and use of Rocket products and trains customers in administration and use of the products
+ Demonstrates consulting and technical leadership skills and is able to lead teams on engagements with mid-level complexity
+ Contributes as subject matter expert in services pre-sales activities including discovery, scoping and solution proposals.
Education: Bachelors Degree, or equivalent experience
Travel Requirements: 5-15%
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Information Security:
Information security is everyones responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
Diversity, Inclusion & Equity:
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.
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What Rocket Software can offer you in USA:
Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)
Healthcare coverage options to fit you (and your familys) needs
Retirement savings, with matching contributions by Rocket Software
Life and disability coverage
Leadership and skills training opportunities
Two paid work days for off-site training
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
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_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about peoplenot just ones and zeroes. Were people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.
About the Company:
Rocket Software, Inc.
