Senior Desktop Engineer Windows Mdm Powershell

Job Title: Senior Desktop Engineer (Windows 11, MDM, PowerShell) 14+ yrs Exp

Location: Newyork, NY (Onsite)

We are currently seeking candidates who meet the following qualifications:

• Experience in the field of Desktop Engineering
• Experience with technical approaches in design, build, testing, and debugging problems
• Experience in Mobile Device Management (MDM) solutions
• Experience with Active Directory Group Policy standards
• Experience with networking concepts (DHCP, VLANs, ACLs, Firewalls, etc.)
• Experience with organizational skills (effectively manages assigned tickets and queues; properly categorizes and documents ticket resolution in a timely manner) and the ability to handle multiple tasks and shifting priorities (effectively prioritizes impact vs. urgency. Example: A technician is working on a non-urgent task like an inventory update, then a ticket comes regarding a field user's computer not turning on at all.)
• Experience with Windows 11, including 64-bit operating systems
• Scripting language experience PowerShell and VBScript preferred
• Experience with client-based security management tools, including antivirus, PKI, HDD encryption, and general client-based security hardening
• Experience with Windows image deployment and package creation/management
• Experience with advanced troubleshooting and support for VPN, VDI, two-factor authentication, and network printing
• Active Directory management experience
• Experience with cybersecurity best practices and compliance. (Example: Not connecting a suspected infected computer to the internal agency network during troubleshooting; confirming users have taken AUP training before technicians install software to access department email from their personal phones. If a user reports a suspicious email, ensuring users properly report suspicious emails received and properly handle the suspected email.)
• Experience with Intel workstation hardware and operating systems
• Experience analyzing and problem-solving hardware/software issues
• Engineering experience in research, analysis, planning, and implementation
• Certifications relevant to MS Windows