Job Responsibilities

1 Advise end users on software and hardware purchases and/or upgrades that are within budget.

2 Assist with installations of new software releases, system upgrades and patches.

Required Skills

1 Ability to install, configure, and maintain software and hardware.

2 Ability to manage network accounts and security for all County computer users and computers by assigning security profiles while following

procedures established by Technical Services, including establishing, maintaining, and monitoring all LOG-ON identifications and access rules, defining specific access to network files, database management systems, and monitoring environment for security violations.

3 Ability to use system monitors to detect problems in the network or operating system that could affect system availability and advises

appropriate Technical Services personnel.

Education, Experience and Licensing

1 Bachelor's degree or three (3) years equivalent combination of education and experience. Requirements can be met with any combination of related experience or education.

2 Minimum of one (1) year experience in information services.

3 Experience in communicating and receiving calls from users and regarding on-site technical support to troubleshoot and fix PC system and application problems or routes the user to the appropriate personnel for problem resolution.

4 Experience in analyzing and resolving PC user problems by telephone, remote connections, and on-site.

5 Experience in performing small scale wiring projects and scheduling and performing equipment installations, relocations and removals.

6 Experience in providing end users with technical training on the basic functionality of software, hardware and Internet use.