Position Details
Senior Desktop Support Technician Fully Onsite Apply
Sr Desktop Support Tech. Both Phone and In PERSON Interviews will be conducted.
Parking not provided for contractors
Per Mgr: Interviews will be a combination of PHONE or Virtual (initially) then a FOLLOW UP IN-
PERSON Interview will be conducted if there is interest. Since this role is 100% on site - NO OFFER
will be extended until the in-person interview is completed. Pls make sure your candidate aware of this.
100% ON SITE from Day One
Parking not provided for contractors
ABOUT THE ROLE
100% ON SITE from Day One
Parking not provided for contractors
ABOUT THE ROLE
Virginia Tax seeks qualified resource to be responsible for:
- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN, Networking, and ISP problems.
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Strong working knowledge of computer systems, hardware, and software, including drivers and bios | Required | 6 | Years |
| Excellent problem-solving, analytical, and team-working skills | Required | 4 | Years |
| Excellent communication and interpersonal skills. | Required | 4 | Years |
| demonstrated ability to obtain feedback from customers to improve training methods. | Required | 4 | Years |
| Writing and editing training manuals. | Required | 4 | Years |
| Running reports and analyzing common complaints and problems. | Required | 4 | Years |
| An openness to learning new technologies. | Required | 2 | Years |
| An openness to learning new technologies. | Required | 4 | Years |
| No. | Question |
|---|---|
| Question1 | Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? |
| Question2 | Please list candidate's email address. |
| Question3 | In what city and state does your candidate currently reside? |
| Question4 | Role requires the candidate to be 100% ON SITE from Day 1. If selected, does your candidate agree to this arrangement? |
| Question5 | Per Mgr: Interviews will be a combination of PHONE or Virtual (initially) then IN PERSON if there is interest. Since this role is NA% on site - NO OFFER will be extended until the in-person interview is completed. Is your candidate aware of this? |
| Question6 | Per Mgr: Interviews will be a combination of PHONE or Virtual (initially) then an IN PERSON will be conducted if there is interest. Since this role is NA% on site - NO OFFER will be extended until the in-person interview is completed. Is your candidate aware of this? |
