THIS JOB CAN BE FOUND ON OUR EXCLUSIVE JOB BOARD, IT IS NOT A DIRECT ROLE AT AUGMENT JOBS. Job Title: Senior Client Engagement Manager Job Summary:

As a Senior Client Engagement Manager, you will be responsible for developing and maintaining strong client relationships, driving customer satisfaction, and ensuring the successful delivery of services. You will act as a key point of contact for clients, overseeing the client engagement lifecycle from onboarding to ongoing support, and play a pivotal role in enhancing client experience and loyalty.

• Develop and maintain strong, long-lasting client relationships
• Serve as the primary point of contact for client communications and inquiries
• Oversee the client onboarding process, ensuring a smooth and positive experience
• Collaborate with internal teams to ensure the successful delivery of services and solutions
• Proactively identify opportunities for account growth and drive client engagement initiatives
• Conduct regular client meetings and reviews to assess satisfaction and address any issues
• Manage client contracts, renewals, and negotiations
• Provide insights and feedback to internal teams to enhance service offerings
• Monitor and report on client engagement metrics and performance
• Resolve client issues promptly and effectively, ensuring high levels of client satisfaction

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
• 5+ years of experience in client management, account management, or a related role.
• Proven track record of successfully managing and growing client relationships.
• Strong communication, negotiation, and presentation skills.
• Excellent problem-solving and analytical abilities.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong understanding of industry trends and market dynamics.
• Ability to travel as needed to meet with clients and attend industry events.