Senior Executive Support Advisor

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Job Description

• Provide hands-on, white-glove technical support to ELT members, senior executives, and Executive Assistants, both on-site and through remote tools
• Deliver expert-level support across Microsoft 365, Outlook, Teams, Windows, and the Apple ecosystem
• Manage and support executive meetings, including Microsoft Teams sessions, hybrid meetings, and high-profile leadership forums
• Translate complex technical issues into clear, concise, and executive-friendly language
• Proactively monitor, maintain, and optimize executive technology environments
• Take full ownership of executive-level incidents, coordinating resolution across internal IT teams and external vendors
• Support executive onboarding, role transitions, and technology changes
• Operate with the highest level of discretion, professionalism, and confidentiality at all times
• Ensure an exceptional and uninterrupted technology experience for executive stakeholders by anticipating needs, minimizing disruptions, and resolving issues proactively
• Serve as a trusted technology advisor to executive leadership, providing guidance on tools, collaboration solutions, and productivity technologies

• Proven senior-level experience providing direct support to C-level executives and Executive Assistants
• Strong technical proficiency in Microsoft Teams, OneDrive, SharePoint, Office 365, Intune, SCCM, Windows, and Apple environments
• Demonstrated ability to communicate complex technical concepts to non-technical stakeholders
• High emotional intelligence (EQ), strong executive presence, and adaptable communication style
• Ability to perform effectively in high-pressure, high-visibility environments
• Familiarity with audiovisual (AV) environments and collaboration room technologies
• Advanced expertise supporting Microsoft 365 applications, endpoint technologies, collaboration platforms, and executive conferencing solutions
• Demonstrated ability to anticipate executive technology needs and deliver a consistently high level of service in a fast-paced environment

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.