Senior Hospitality Systems Manager / Implementation Specialist

Role Description The Senior Hospitality Systems Manager / Implementation Specialist is a contract Remote/Hybrid role based in Minneapolis, MN. This role is responsible for overseeing hospitality technology systems across client restaurants, including configuration, deployment, maintenance, and ongoing optimization. Day-to-day tasks include managing system implementations (such as POS and back-office platforms), coordinating with internal teams and restaurant stakeholders, and providing hands‑on technical support and training to end users. The specialist will analyze system performance, identify process improvements, troubleshoot complex issues, and ensure integrations between financial, operational, and marketing tools are functioning effectively. This role also involves documenting standards, creating user guides, and contributing to technology roadmap decisions to support scalable growth for restaurant clients. Qualifications Strong System Administration skills, including configuration, user management, and maintenance of hospitality or restaurant technology platforms, specifically Restaurant365. Advanced Analytical Skills to interpret data, assess system performance, and recommend improvements to operational workflows. Proficient Troubleshooting abilities for resolving technical issues, diagnosing root causes, and implementing sustainable solutions. Experience providing Technical Support, including responding to tickets, training users, and communicating clearly with non-technical stakeholders. Relevant experience in hospitality or restaurant operations and technology implementation; prior leadership experience (FOH, BOH, or multi-unit) is beneficial. Strong communication and collaboration skills, with the ability to work cross-functionally and build trust with clients and internal teams. Bachelor’s degree in Information Technology, Computer Science, Hospitality Management, or a related field, or equivalent practical experience. #J-18808-Ljbffr