Senior Implementation Project Manager

Together we make breakthroughs possible. At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. You'll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world. Why join OCLC? OCLC is consistently recognized as a best place to work by several independent programs. We recognize and reward people and results with a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributions-performance, experience, and skills-along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well-being. We know the best ideas don't always happen at a desk. Take a walking meeting around our 100-acre campus or enjoy lunch on the patio. We're committed to your success-both personally and professionally. Hybrid work environment: For many roles, three days a week on-site, with occasional additional days based on business needs. Free use of our on-site fitness center, gym sports, group exercise classes, and game room Onsite catering and cafeteria subsidized by OCLC Health and wellness events Work environments with individual and team spaces and the latest technology tools Paid parental leave and adoption assistance Tuition reimbursement and Public Service Loan Forgiveness eligibility Company-subsidized pricing on local tickets and memberships Join us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact. The job details are as follows: This is a high-volume project focused role. An integral position with our Customer Operations division, the Senior Implementation Project Manager helps libraries achieve success with OCLC's products and services. The position works directly with library staff (virtually and onsite) to help partners adopt new workflows and successfully deploy innovative technology. Responsibility: On a day-to-day basis, the Senior Implementation Project Manager: Leads and manages technology projects from initiation through completion - all phases and deliverables. Conducts virtual and onsite workflow analysis with libraries to propose and present operational practices, recommend service options, and assist libraries to make decisions regarding the migration of data and integrations of new software and tools into their workflows. Reviews, revises, and builds technology implementation programs, as assigned and/or proposed. Coordinates with Order Services, Training, Documentation, and Support teams to ensure that a library smoothly transitions from sales to implementation and implementation to ongoing support. Collects, analyzes, and reports library satisfaction data related to implementation programs. Tracks, monitors, manages, and reports on planned and in-progress projects for which they are assigned. Apply new technology to improve efficiency and expand capabilities. Other Responsibilities: Design, develop, deploy, deliver, and refine implementation programs for libraries. Own assigned projects from initiation to completion. Configure service options and manage migrations of library data. Provide consultative services to OCLC member libraries, including workflow analysis and recommendations. Travel to OCLC member libraries to provide onsite consultative services, including workflow analysis and recommendations. Requirements: Master of Library Science Degree (MLIS) Experience managing projects and programs with successful outcomes. Demonstrating flexibility, adaptability, resiliency, and tenacity. Experience working collaboratively with colleagues and peers. Superior communication skills. Ability to be proactive and to think critically to solve problems. Desired but not required: Bilingual (Spanish) Experience managing technical applications and protocols, including but not limited to ILS, EZproxy, hosted and non-hosted applications, user authentication, MySQL, CSS, SIP/SIP2, APIs... Comfortable applying new technologies to daily work to drive efficiencies. Working Conditions: Normal office environment. ADA/EAA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.