Senior Infrastructure Engineer

Title: Senior Infrastructure Engineer Manager: IT Infrastructure & Operations Lead Location: Princeton, NJ Hybrid (on-site presence required for executive and AV support)

About the Role The Senior Infrastructure Engineer is a hands-on, technically strong engineer responsible for the day-to-day operation, administration, and continuous improvement of ANI's core IT infrastructure and end-user computing environment. The role spans enterprise networking, Microsoft 365 administration, endpoint and mobile device management, server administration (including backup and recovery), and meeting-room / audio-video technology. A key dimension of this role is providing white-glove, executive-level support for leadership end-user equipment and boardroom technology, ensuring senior stakeholders and business-critical operations experience minimal friction. The successful candidate combines deep technical breadth with excellent communication skills, operating within a regulated pharmaceutical environment where stability, security, and compliance (GxP, 21 CFR Part 11, SOX ITGC) are paramount.

• Network Engineering: Configure, maintain, and troubleshoot Cisco network devices (routers, switches, wireless) across LAN, WLAN, and WAN; support VPN, DNS/DHCP, VLAN segmentation, and site connectivity.
• Microsoft 365 Administration: Administer the M365 tenant including Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), licensing, and security/compliance configurations.
• Endpoint & Mobile Device Management: Manage device enrollment, provisioning, compliance, and security using Microsoft Intune and other MDM solutions for corporate-owned and BYOD workstations and mobile devices; enforce conditional access and remote wipe.
• Server Administration: Administer Windows (and where applicable Linux) servers, including patching, monitoring, performance tuning, Active Directory, file/print services, and virtualization.
• Backup & Recovery: Own backup operations, restore testing, and disaster-recovery readiness; ensure data protection, retention, and recoverability aligned with business continuity requirements.
• Audio-Video & Meeting Room Technology: Set up, maintain, and troubleshoot AV and video-conferencing equipment (Teams Rooms, boardroom systems, displays, and townhall/event AV).
• Executive & End-User Support: Provide priority, white-glove support for executive end-user equipment, laptops, mobile devices, and peripherals; act as an escalation point for complex end-user incidents.
• Compliance & Governance: Follow change-management (CAB), CSV/GxP change control, and IT general controls; support internal, external, and regulatory audits with evidence and documentation.
• Maintain accurate documentation, asset records, run-books, and knowledge-base articles; contribute to automation and shift-left initiatives.

Manages people: No (individual contributor; may mentor junior engineers and coordinate vendor/MSP resources). Performs other duties as assigned or requested.

Strong hands-on expertise with Cisco network devices and core networking concepts (routing, switching, VLANs, wireless, VPN). Proficiency in Microsoft 365 administration (Exchange Online, Teams, SharePoint, Entra ID) and endpoint management via Microsoft Intune / MDM platforms. Solid server administration skills (Windows Server, Active Directory, virtualization) with proven backup and recovery / disaster-recovery experience. Practical experience troubleshooting audio-video and video-conferencing equipment in meeting and executive spaces. Demonstrated ability to deliver calm, professional, executive-level end-user support under pressure. Excellent verbal and written communication skills (a must) able to explain technical issues clearly to non-technical and senior stakeholders. Strong problem-solving, prioritization, and customer-service orientation; self-directed and detail-oriented.

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience). 5 - 8 years of progressive experience in IT infrastructure / systems engineering roles. Preferred certifications: Cisco CCNA/CCNP, Microsoft 365 Certified (Modern Desktop / Endpoint Administrator), Azure/Entra, or equivalent. Preferred (nice to have): prior experience in the pharmaceutical / life-sciences or other regulated (GxP, 21 CFR Part 11, SOX) industry. Excellent communication skills are mandatory for this role. Travel: up to 10 - 15% may be required for site/AV support and new-site build-outs.

Physical Requirements Hybrid role with required on-site presence for executive support, AV/meeting-room, and server/network hardware work. Ability to lift and handle IT equipment (e.g., workstations, AV devices, up to ~20 kg) and perform tasks involving cabling, racks, and under-desk setups.

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