Position Overview We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. The Department of Licensing (DOL) recognizes the importance of work‑life harmony and strives to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be part of process improvements that impact their work, create value for our customers, and help build trust in our government. Our Information Services Division (ISD) is recruiting for a Senior IT Business Analyst to lead our DRIVES Production Support Team. We are one of the most public‑facing state agencies and the second largest revenue‑generating agency in Washington State. We regularly interact with over 6 million Washington residents, collecting nearly $3 billion in taxes and fees annually. We know our services are essential to our customers’ ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services. Are you a Business Analyst that wants to motivate and support multiple teams through your leadership, training, and planning while making a difference in Washington state? If so, read on! Duties As a Senior IT Business Analyst, you lead the connection between business needs and technology solutions, guiding both projects and people in a collaborative, hybrid environment. In this role, you will guide cross‑functional teams—including stakeholders, developers, and external partners—to define priorities, solve problems, and deliver effective system enhancements within a large, complex enterprise system. Your work involves translating ideas into clear requirements, business rules, and actionable plans that support both project delivery and ongoing operations. Direct supervision of IT staff is also a key component. You will provide direction, support, and accountability to ensure high‑quality outcomes. A strong understanding of data integrity and reliable systems is essential, as the work supports critical services and decision‑making. If you enjoy leading through collaboration and delivering meaningful, technology‑driven solutions, this role offers the opportunity to make a real impact. Some Of What You Will Do Lead and supervise a team of IT professionals, including hiring, coaching, performance management, staff development, and oversight of requirements. Plan, assign, and monitor team workload to ensure timely delivery of system enhancements and services. Collaborate with cross‑functional teams to design and implement scalable, reliable, and cost‑effective technology solutions. Guide business analysis efforts across the full project lifecycle, from requirements gathering through implementation and ongoing support. Facilitate alignment between business needs and technical solutions by working closely with stakeholders, developers, product owners, testers, and architects. Drive continuous improvement of business processes, systems, and data usage to support organizational goals and decision‑making. Contribute to strategic planning, budgeting, and technology direction, including identifying opportunities for innovation and efficiency. Qualifications What you will bring: Eleven (11) years of professional experience and/or relevant education in one or more of the following IT disciplines: consulting, analyzing, designing, programming, architecting or maintaining computer software applications. OR Five (5) years of direct experience in performing business analysis (lifecycle) functions, including the following: Business process analysis. Requirements elicitation, tracking, and documentation. Performing usability, development of use cases, user stories, user acceptance criteria, design documents, and training materials. Critical analysis of complex systems and business processes. Evaluation and assessment of current and future state to identify impacts. Performing user acceptance testing, implementation and post‑implementation activities. Act as a liaison between business and technical staff through the entire development lifecycle. Proven experience implementing, designing, or testing business applications, systems, and COTS solutions with domain knowledge and proven experience with GenTax (DRIVES). The ability to: Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors and decisions. Promote and support a respectful, equitable, and inclusive workplace for all employees. Promote and support respectful, equitable, and inclusive delivery of services to customers. Take action to learn and grow. Take action to meet the needs of others. What May Set You Apart Knowledge of best practice business analysis methodology based on the International Institute of Business Analysis, business analysis body of knowledge (BABOK Guide and Standards). Certification of Competency in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP). Agile, DevOps, or ITIL training. Certification as a Lead consultant (Yellow or Green Belt). Additional Requirements Of Employment Prior to a new hire, a pre‑employment screening, including criminal record history, will be conducted. Information from the pre‑employment check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. This position, while hybrid, will require you to work in person at our Olympia area offices multiple times a month. This position is not eligible for any work visa support at this time. Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, please email the Talent Acquisition Team. Be sure to include the title of this recruitment in the subject line. How To Apply Select the Apply button at the top of this job announcement. Equal Employment Opportunity Statement The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360‑902‑4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344. The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days. #J-18808-Ljbffr