We are MNS Group: cybersecurity professionals, compliance experts, and trusted partners to the Defense Industrial Base. Our work supports national security, our culture values humility, joy, drive, and stewardship, and our people make the difference. Hybrid position open to applicants within the Baltimore/DC/Northern Virginia metro area. Salary Range: $105,000-$115,000 We are seeking an experienced Senior IT Support Engineer with the drive and determination to help support our expanding MSP client base and who is looking for a growth opportunity. As a Senior IT Support Engineer you will have the opportunity to show off your skills as a trusted technical resource, and a polished communicator who shows excellent judgment in multitasking and prioritization, with the grit to resolve advanced server, computer, application, network, and security challenges. The Senior IT Support Engineer will participate in resolving daily high-level tickets, and serve as an escalation point and be on point for technical projects. The Senior IT Support Engineer must be well versed with Windows Server, VMware or Hyper‑V, Azure and Azure Government, Microsoft365 GCC and GCC High, and Google ecosystems. You Might Be a Strong Fit If You Have These Qualifications: Bachelor’s degree in an IT-related field 5+ years of IT support experience OR 7+ years of IT support and operations Current certifications and training: Network+ , A+ , Security+, Microsoft, Google, AWS, Over 5 years of hands‑on experience in the implementation and support of Azure and Active Directory workstation environments, along with extensive expertise in managing the Microsoft 365 and Google product suites. Proven track record of in effectively managing Microsoft OS and software applications, covering deployment, patching, and monitoring of endpoint services. Experience with NIST frameworks like 800‑171, 800‑53, and CSF Excellent knowledge of the principles, methods, and techniques used in troubleshooting and support as well as servers, desktops, laptops, printers, peripherals, and network management software – this includes TCP/IP 4 routing /firewall/vlan abilities Extensive experience working and understanding working with VMware and/or Hyper‑V P2V and V2V migrations experience Ticketing and RMM experience (ConnectWise, Kaseya, ITGlue, Datto, etc.) Considerable skills in the design and implementation of secure networked computer systems and storage, and disaster recovery procedures Is positive, well‑spoken, outgoing, organized, detailed‑oriented, dependable and has excellent time management skills Has the drive and commitment to meet professional goals by attaining certifications and advanced training- we will pay for it! Bonus Points for These: CISSP, CCSP, CGRC certs Amazon AWS Solutions Architect, SysOps Administrator Apple Certified System Administrator Google and Google Federal support experience Microsoft 365 Certifications In this Role You Will: Provide technical solutions and support to technical requests from client partners in a help desk and on‑site environment Configure and manage firewalls, switches, W.A.P.s, VPNs, and other network appliances Serve as a member of the Project Team by providing hands‑on technical support for complex projects Travel to local customer sites to provide scheduled network maintenance, address outstanding concerns, and aid with project implementations and consulting when appropriate. Configure servers and other critical components in Azure Provide Microsoft365 administration with domain synchronization and migrations from G‑suite and Exchange or other providers Implement network software and hardware upgrades Improve efficiencies by documenting and standardizing support processes while capturing and developing best practices Review security reports and metrics Mentor junior techs Participate in on‑call rotation Other Qualifications: Employment is contingent upon completing a background check and a drug test. Skills testing may be required during the interview process. Lifting equipment weighing 25 lbs. may be required. Compensation is based on experience. Due to sensitive government data that employees may come in contact with, this role requires compliance with federal regulations, including ITAR/EAR, which mandate U.S. citizenship. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Why Work Here? Well, for one, we care about you as a professionalanda person. You will join a team of driven, compassionate, friendly experts and visionary leaders who enjoy a challenge. Are you driven to do better every day? Same. We have your back by offering: Medical, dental, and vision insurance, with HSA Health Insurance option Reimbursement for training and pursuit of advanced certifications. Company match on voluntary pretax salary contributions #J-18808-Ljbffr