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Senior Lms Administrator

  • Senior Lms Administrator job type Posted on: Nov 10, 2026
  • Senior Lms Administrator experience level TekWissen LLC
  • Senior Lms Administrator employment type North Chicago, Illinois
  • Senior Lms Administrator salary Salary: $55 per hour
  • Senior Lms Administrator employment type Remote
  • Senior Lms Administrator salary Full-time
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Job Title :

Senior Lms Administrator

Job Type :

Full-Time

Job Location :

North Chicago Illinois United States

Remote :

Yes

Jobcon Logo Job Description :

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is mission is to discover and deliver innovative medicines and solutions that address complex health issues and enhance people's lives.

Job Title: Senior LMS Administrator
Location: North Chicago, IL
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Remote
Job Description:
  • Seeking a hands-on, experienced LMS Administrator to independently execute daily learning systems operations and regulated training administration for Business Technology Solutions.
  • The contractor will maintain accurate compliance records, administer curricula and user access, manage ServiceNow-driven requests, support learning-license workflows, deliver reporting and analytics, and troubleshoot system/data issues.
  • This role requires sound judgment, disciplined documentation, responsive stakeholder support, and the ability to sustain reliable operations within established procedures and delegated authority.
Key Responsibilities:
Training Administration & GxP Compliance:
  • Administer role-based curricula, training assignments, completions, exemptions/corrections and record reconciliation in accordance with approved procedures.
  • Monitor overdue, missing or inconsistent training records; investigate exceptions and escalate compliance-sensitive issues appropriately.
  • Support curriculum reviews, audit readiness, documentation retention and accurate training data.
LMS / LXP Operations & User Support:
  • Manage user accounts, learning access, user groups, permissions, assignment rules and routine platform administration.
  • Troubleshoot access, enrollment, assignment and completion issues; coordinate with platform vendors or internal technical teams when necessary.
  • Maintain clear operating records, knowledge articles and task-level procedures.
ServiceNow, Workflow & Integration Support:
  • Monitor and process ServiceNow intake tickets, training requests and approvals; maintain accurate request status and resolution notes.
  • Understand the operational relationship between ServiceNow and LMS platforms, including automated curriculum assignment triggers, data feeds and API-enabled workflows.
License Administration & Shared Inbox:
  • Review requests for additional learning licenses, validate eligibility and available inventory, and approve or route decisions only within delegated authority.
  • Track license assignments, usage, reconciliation and related stakeholder communications.
  • Own day-to-day shared inbox triage, prioritization, response quality and follow-through against service expectations.
Reporting, Analytics & Continuous Improvement:
  • Produce recurring and ad hoc compliance, curriculum, completion, request-volume and license-utilization reports.
  • Validate report accuracy, investigate discrepancies and communicate operational trends, risks and exceptions.
  • Identify repeat issues and opportunities to simplify workflows, improve turnaround time and reduce manual effort.
Knowledge Transfer & Operational Continuity:
  • Maintain current SOPs, work instructions, decision trees, escalation contacts and cross-system process maps.
  • Participate in structured handoff from existing team members and document repeatable workflows for continuity.
  • Operate independently on routine work while escalating policy, system-design, budget and compliance decisions to designated employees.
Required Qualifications:
  • Bachelor's Degree
  • 5+ years of proven experience with administration of a Learning Management System
  • Minimum of seven years or more in the pharmaceutical industry with GxP experience.
  • Quality Documentation System Processes experience is a plus
  • Strong attention to detail and passionate about learning technology
  • Demonstrated professional experience administering an enterprise LMS, including curricula, learner records, access and troubleshooting.
  • Working knowledge of GxP-regulated training, documentation controls, data integrity and compliance expectations.
  • Experience managing ticket queues or service requests and supporting cross-functional stakeholders.
  • Strong Excel and reporting skills; ability to reconcile data and explain discrepancies.
  • Ability to manage multiple priorities independently, follow controlled procedures and document decisions clearly.
Preferred Qualifications:
  • Experience with ComplianceWire, ServiceNow and/or enterprise learning platforms.
  • Familiarity with Workday-derived user data, SSO, user groups, automated assignments, integrations and data flows.
  • Experience with license provisioning, vendor coordination, dashboards or operational KPI reporting.
  • Background in pharmaceutical, biotechnology or another highly regulated environment.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

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Jobcon Logo Position Details

Posted:

Nov 10, 2026

Reference Number:

52549-12690

Employment:

Full-time

Salary:

$55 per hour

City:

North Chicago

Job Origin:

CIEPAL_ORGANIC_FEED

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Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is mission is to discover and deliver innovative medicines and solutions that address complex health issues and enhance people's lives.

Job Title: Senior LMS Administrator
Location: North Chicago, IL
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Remote
Job Description:
  • Seeking a hands-on, experienced LMS Administrator to independently execute daily learning systems operations and regulated training administration for Business Technology Solutions.
  • The contractor will maintain accurate compliance records, administer curricula and user access, manage ServiceNow-driven requests, support learning-license workflows, deliver reporting and analytics, and troubleshoot system/data issues.
  • This role requires sound judgment, disciplined documentation, responsive stakeholder support, and the ability to sustain reliable operations within established procedures and delegated authority.
Key Responsibilities:
Training Administration & GxP Compliance:
  • Administer role-based curricula, training assignments, completions, exemptions/corrections and record reconciliation in accordance with approved procedures.
  • Monitor overdue, missing or inconsistent training records; investigate exceptions and escalate compliance-sensitive issues appropriately.
  • Support curriculum reviews, audit readiness, documentation retention and accurate training data.
LMS / LXP Operations & User Support:
  • Manage user accounts, learning access, user groups, permissions, assignment rules and routine platform administration.
  • Troubleshoot access, enrollment, assignment and completion issues; coordinate with platform vendors or internal technical teams when necessary.
  • Maintain clear operating records, knowledge articles and task-level procedures.
ServiceNow, Workflow & Integration Support:
  • Monitor and process ServiceNow intake tickets, training requests and approvals; maintain accurate request status and resolution notes.
  • Understand the operational relationship between ServiceNow and LMS platforms, including automated curriculum assignment triggers, data feeds and API-enabled workflows.
License Administration & Shared Inbox:
  • Review requests for additional learning licenses, validate eligibility and available inventory, and approve or route decisions only within delegated authority.
  • Track license assignments, usage, reconciliation and related stakeholder communications.
  • Own day-to-day shared inbox triage, prioritization, response quality and follow-through against service expectations.
Reporting, Analytics & Continuous Improvement:
  • Produce recurring and ad hoc compliance, curriculum, completion, request-volume and license-utilization reports.
  • Validate report accuracy, investigate discrepancies and communicate operational trends, risks and exceptions.
  • Identify repeat issues and opportunities to simplify workflows, improve turnaround time and reduce manual effort.
Knowledge Transfer & Operational Continuity:
  • Maintain current SOPs, work instructions, decision trees, escalation contacts and cross-system process maps.
  • Participate in structured handoff from existing team members and document repeatable workflows for continuity.
  • Operate independently on routine work while escalating policy, system-design, budget and compliance decisions to designated employees.
Required Qualifications:
  • Bachelor's Degree
  • 5+ years of proven experience with administration of a Learning Management System
  • Minimum of seven years or more in the pharmaceutical industry with GxP experience.
  • Quality Documentation System Processes experience is a plus
  • Strong attention to detail and passionate about learning technology
  • Demonstrated professional experience administering an enterprise LMS, including curricula, learner records, access and troubleshooting.
  • Working knowledge of GxP-regulated training, documentation controls, data integrity and compliance expectations.
  • Experience managing ticket queues or service requests and supporting cross-functional stakeholders.
  • Strong Excel and reporting skills; ability to reconcile data and explain discrepancies.
  • Ability to manage multiple priorities independently, follow controlled procedures and document decisions clearly.
Preferred Qualifications:
  • Experience with ComplianceWire, ServiceNow and/or enterprise learning platforms.
  • Familiarity with Workday-derived user data, SSO, user groups, automated assignments, integrations and data flows.
  • Experience with license provisioning, vendor coordination, dashboards or operational KPI reporting.
  • Background in pharmaceutical, biotechnology or another highly regulated environment.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

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