Senior Manager, Operations - CO Market Preferred

Senior Manager, Operations - CO Market Preferred Kaiser Permanente | Posted February 23 Full-time Seattle Negotiable Advanced (5-10 years) Job Summary Leads strategic business planning and development by conceptualizing the development of strategies and socializing buy‑in with senior leadership for strategy implementation regarding data management via data‑driven alignment with broader business goals. Manages project execution and management by establishing standards for leader and team accountability during collaborations with stakeholders across functions and/or organizations and influencing the development of strategies to ensure expectations are met. Drives process monitoring and improvement by leading supervisors and managers to connect the team's process to up and downstream processes and defining process requirements using strategic intent. Monitors legal, regulatory, and compliance adherence by managing and influencing multiple cross‑functional teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, and procedures. Leads the development of policies and procedures by enabling teams with necessary resources for the development of policies and procedures pertaining to applicable functions and scope. Leads training efforts by leading team members who develop complex training requirements to ensure compliance with regulatory and internal standards. Essential Responsibilities Creates and advocates for developmental opportunities for others; builds collaborative, cross‑functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders. Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and / or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives. Leads strategic business planning and development by conceptualizing strategies and socializing buy‑in with senior leadership for data management, writing grant proposals, conducting research, organizing projects, and leading team members in cross‑functional collaboration on complex long‑term projects. Oversees project execution and management, championing collaboration across functions, setting standards, coordinating logistics, preparing agendas, and ensuring risk and issue tracking. Champions process monitoring and improvement, empowering team leaders to optimize complex processes for enterprise initiatives such as benefit plan changes, new care delivery models, and data collection standards, while driving stakeholder engagement and communication. Monitors legal, regulatory, and compliance adherence, managing cross‑functional teams, conducting audits, and ensuring compliance with federal, state, and local policies, including ADAAA, workers’ compensation, and collective bargaining agreements. Leads efforts to develop policies and procedures, enabling teams to produce best‑practice, compliant documents. Leads training efforts, developing complex training programs and curricula for stakeholders, ensuring certifications are current and valid. Knowledge, Skills and Abilities (Core) Ambiguity/Uncertainty Management Attention to Detail Business Knowledge Communication Constructive Feedback Critical Thinking Cross‑Group Collaboration Decision Making Dependability Diversity, Equity, and Inclusion Support Drives Results Facilitation Skills Health Care Industry Influencing Others Integrity Leadership Learning Agility Organizational Savvy Problem Solving Short‑and Long‑term Learning & Recall Strategic Thinking Team Building Teamwork Topic‑Specific Communication Knowledge, Skills and Abilities (Functional) Business Acumen Business Documentation Business Planning Business Process Improvement Business Strategy Leadership Collaborative Innovation Data Stewardship Health Care Outcome Data Operations Management Project Management Systems Thinking Work Process Design Minimum Qualifications Minimum one (1) year of experience managing operational or project budgets. Minimum five (5) years of experience in a leadership role with or without direct reports. Bachelor's Degree in Business/Business Administration, Healthcare Administration, or related field AND at least six (6) years of experience in data analytics, healthcare business operations, business process analytics, project management, or a directly related field, or at least nine (9) years of experience in those areas. Preferred Qualifications Two (2) years of experience managing operational or project budgets. Four (4) years of experience in a leadership role within a large matrixed organization. #J-18808-Ljbffr