Overview INFORMATION TECHNOLOGY DIVISION SENIOR NETWORK ANALYST PG 25 EXEMPT $83,595 - $87,774 ANNUALLY Employee Benefits Direct Deposit, Bi-Weekly Pay Checks Medical, Dental, Vision Life Insurance FRS Retirement 10 Paid Holidays Paid Time Off Tuition Reimbursement Education Incentives Deferred Compensation Plan Wellness Incentives Employee Assistance Program (EAP) Free Employee Gym Free Employee Health Clinic Main Function This position works within the Polk County Information Technology Division (IT) and reports to the Network Supervisor under the Information Technology (IT) Director. This is a professional position that performs tactical and strategic information technology work that requires the employee to produce expert analytical and technical work products in support of Polk County divisions and other affiliated government organization’s computerized networks. The employee must be able to solve complex business problems with technical solutions and identify and resolve complex technical work problems. Work requires creative and original thinking, working with technical staff and senior management to determine hardware, software, and system functional requirements to maintain operations and production, as well as achieve business objectives. Required skills include expert proficiency in planning as well as coordinating and implementing one or more of the following areas: data networking (LAN, WAN, Internet, wireless, and broadband), network infrastructure, Storage Area Network (SAN), server virtualization (VMware or Hyper-V), server administration (blade, rack, tower), Windows Server administration (2019 and/or greater), or security administration. Demonstrated expert-level project management skills and knowledge of Project Management Methodology and best practices as a team player capable of mentoring junior team members effectively. The Senior Network Analyst for Microsoft 365 Cloud Services plays a critical role within the Network Operations Team with ownership of Exchange, Teams, SharePoint, OneDrive, and non-identity M365 policies and compliance. This position is responsible for the design, security, availability, and ongoing optimization of the Microsoft 365 ecosystem across the organization. This role goes beyond day-to-day administration and focuses on tenant architecture, identity and access strategy, security posture, automation, governance, and cross-platform integrations. This position serves as a technical authority for the Microsoft 365 ecosystem, partners closely with security, infrastructure, leadership teams, and drives modernization initiatives using Microsoft cloud technologies. Illustrative Duties Messaging and Collaboration Services Manage Exchange Online configuration and operations, including: Mail flow configuration Transport rules and connectors Shared mailboxes and resource mailboxes Administer Microsoft Teams: Teams and channel lifecycle management Configuration of Teams policies and settings Support for meetings and collaboration features Manage SharePoint Online: Site collections and hub sites Permissions management per established governance models Storage allocation and optimization Support OneDrive for Business usage and storage management. Governance and Lifecycle Management Enforce Microsoft 365 governance standards related to: Site and team creation Naming conventions Retention configurations as defined by policy owners Manage lifecycle processes for: Teams, groups, and SharePoint sites Mailboxes and distribution lists Ensure configuration consistency across the tenant. Automation and Operational Efficiency Develop and maintain automation using: PowerShell Microsoft Graph (administrative operations only) Streamline onboarding, offboarding, and service request fulfillment processes. Reduce manual administrative tasks through scripting and standardized workflows. Public Sector Records and Collaboration Support Support collaboration services in alignment with public records and records retention requirements as defined by policy and legal teams. Assist with content organization and platform configuration to support public records requests and audits. Coordinate with records management staff on platform usage considerations. Project and Modernization Support Lead or support Microsoft 365–related projects, including: Platform upgrades and feature rollouts Tenant consolidations or migrations Collaboration platform modernization initiatives Evaluate new Microsoft 365 features and provide impact assessments and recommendations. Coordinate with vendors, consultants, and Microsoft support as needed. Tier 3 Support and Technical Leadership Serve as escalation point for complex Microsoft 365 operational issues. Perform root-cause analysis and implement corrective actions. Provide technical guidance and mentoring to junior staff and service desk teams. Maintain technical documentation and operational runbooks. Additional Duties Interacts with clients and agencies to review new and modified requests for hardware, software and network systems for adherence to documented standards. Ensures that all LAN, WAN, server, data storage, and associated personal computer related equipment is maintained in a good state of repair. Assists the IT management staff in developing short- and long-range recommendations of LAN, WAN, server, data storage, and personal computer networking needs. Performs needs assessments to assure appropriate justification for technical improvements and/or modifications. Submits information necessary to prepare portions of the IT budget and other user division budget information which pertain to networks and personal computers. Assures that all county networks are compatible with, and can effectively interface to one another, including systems in use by the constitutional offices. Provides connectivity between the Board of County Commission platforms and other platforms interfaced to the county. Monitors activity on all network systems and segments, perpetuating efficient online services. Participates in periodic capacity plans of the network traffic and takes necessary actions to maximize the availability of the online network. Identifies cost savings initiatives and opportunities for technology consolidation. Keeps abreast of new technologies for increased efficiency and productivity. Sets up procedures for reporting and ensuring timely response to network and personal computer operational problems. Make evaluations and determinations of equipment repair needs, identifying problems and ensuring that matters are corrected. Performs technical leadership as a key team leader fostering commitment, team spirit, pride and trust. Facilitates and fosters open communication and cooperation between stakeholders within the organization and with customer groups ensuring a positive teamwork environment. Serves as a principal technical leader and exercises leadership to define and implement organizational initiatives that foster high quality service. Performs a broad range of complex technical activities and assignments and multi-tasking adhering to applicable divisional business processes. Contributes to and executes technical project plans or schedules and coordinates requirements, tasks, work assignments, resources, and milestones. Makes and delivers informal and formal presentations and training to peers, managers, and customers at various levels of the organization. Knowledge, Abilities and Skills Thorough knowledge and understanding of standard LAN, WAN, wireless, personal computer network equipment and administrative techniques necessary to support assigned networks within the county. Able to assist user activities with various internal written or third-party software package(s) and a variety of network and personal computer hardware. Must have the ability to write and perform data entry keying efforts. Able to sit for long periods, concentrate on detail and sequential work tasks. Able to see, talk, and ambulate independently, drive, and make written notes. Able to speak in a manner that can be understood. Able to bend, stoop, stand, and perform tasks requiring hand-eye coordination. Able to research, investigate, experiment, detect, inspect, verify, recognize, and recommend solutions. Able to recognize incorrect information or work and take remedial actions independently. Able to plan, write and prepare procedural documentation, manuals and reports/justifications. Able to maintain state of the art knowledge of data communications and networking systems and devices including PC hardware and software. Able to establish and maintain an effective working relationship with employees, officials and IT users. Able to use independent judgment and make cost-effective decisions/recommendations. Able to develop effective work methods and procedures. Able to work as part of a team and communicate effectively both orally and in writing. Minimum Qualifications Graduate of an accredited two-year community college or technical/vocational school with a minimum of two years of experience in the support of large computing networks, including a minimum of two years of experience supporting personal computers and related equipment. Must have a valid driver’s license and be able to secure a Florida driver’s license at the time of employment Must provide and utilize personal transportation daily Must have a home telephone (or primary cell phone) within thirty (30) days of employment in this classification Employee is subject to being placed on Stand By or On Call for scheduled nights and/or weekends Must have a combination amount of related training and experience substituted for the minimum qualifications. Preferred Qualifications Experience with one or more of the following: Infrastructure: Cisco and/or Aruba connectivity, VoIP, VLANs, subnetting, and Wi-Fi technology. File Servers: Active Directory, Exchange, VMWare, Firewalls, Proxy Servers, Windows 2025. Disk-based Storage: Fibre Channel SANs, ISCSI SANs, and Disk/Tape based backup methodologies. Experience with MS Visio and MS Project. SQL maintenance, including re-indexing, connectivity, and database tuning. Special Requirements All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its residents. #J-18808-Ljbffr