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Senior Operations Manager: Call Center Excellence & Growth

  • Job type Posted on: Jul 22, 2026
  • Experience level IntouchCX
  • Employment type Florida, New York
  • Employment type Onsite
  • Salary Full-time
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Job Title :

Senior Operations Manager: Call Center Excellence & Growth

Job Type :

Full-time

Job Location :

Florida New York United States

Remote :

No

Jobcon Logo Job Description :

View Full Description
IntouchCX is seeking a Senior Operations Manager to drive performance and operational excellence across our client programs. You will lead staffing, training, and process improvements in a fast-paced outsourcing environment. Ideal candidates have 5–7 years of management experience in call center environments, a business degree, and strong budgeting and reporting skills. You will collaborate with multiple departments, lead KPI analyses, and ensure SLA targets are met. #J-18808-Ljbffr

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Jobcon Logo Position Details

Posted:

Jul 22, 2026

Reference Number:

14660_4ACAE547AC2A1E6434F5F982C7AFA41C

Employment:

Full-time

Salary:

Not Available

City:

Florida

Job Origin:

APPCAST_CPC

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IntouchCX is seeking a Senior Operations Manager to drive performance and operational excellence across our client programs. You will lead staffing, training, and process improvements in a fast-paced outsourcing environment. Ideal candidates have 5–7 years of management experience in call center environments, a business degree, and strong budgeting and reporting skills. You will collaborate with multiple departments, lead KPI analyses, and ensure SLA targets are met. #J-18808-Ljbffr

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