As Design Desk, your primary role will involve leveraging your technical expertise and strong communication skills to drive the proposal process and deliver optimal solutions for our clients. The Essential Duties and Responsibilities outlined below will be critical in ensuring the successful execution of this role and fostering strong relationships with clients and partners.

***This is not a remote position***

Cutting Edge Network Technologies is a growing Managed Services Provider with main offices located in Winter Park, Florida. We have been in business for over 20 years and have provided service to hundreds of small businesses. We have refined our culture and built a great team, which is exemplified by our five core values: Exceptional Client Experience, Do the right thing, It's all about people, Today not Tomorrow, Passionate and Determined. Check us out at

Requirements

• Perform order processing functions through quotes, tickets, projects, and opportunities in ConnectWise Sell and ConnectWise Manage including the creation of detailed quotes and proposals, creation of purchase orders, and procurement of approved orders.
• Procurement: Handle hardware, software, and license acquisition for clients
• Manage licensing and warranty renewals: Ensure timely renewal processes for clients
• Inventory management, pulling items from inventory, placing inventory replenishment orders.
• Execute the RMA process to procure replacement products, refunds, or warranty repairs from manufacturers and/or vendors.
• Perform shipping and receiving duties according to company policies.
• Work together with Technical Team: Research client solutions, including required hardware and software for implementation
• Partner with vCIO: Identify client needs, prioritize proposal generation, and manage deadlines
• Partner with the Project Team to create detailed project plans: Outline hardware, software, and labor requirements for successful projects
• Create and manage proposal templates: Streamline proposal generation with easily adaptable templates
• Technical expertise: Maintain a deep knowledge of products, services, and industry trends
• Address technical inquiries: Respond to client questions and concerns, providing technical guidance and support
• Customer relationship management: Build and maintain strong relationships with key clients and partners, acting as a trusted technical advisor
• Master ConnectWise Sell and ConnectWise Manage: Utilize tools for efficient proposal generation and project management
  
  
  Additional Duties and Responsibilities:
• Document internal processes and procedures related to duties and responsibilities
• Continuous learning: Stay updated on new technologies, certifications, and industry best practices to maintain a high level of expertise
• Attend industry events: Participate in trade shows, conferences, and networking events to stay informed and promote the company's offerings
  
  
  Knowledge, Skills, and/or Abilities Required:
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Technical expertise: Strong understanding of relevant technologies, products, and industry trends
• Analytical skills: Ability to assess client needs, identify pain points, and develop tailored solutions
• Communication skills: Exceptional verbal and written communication abilities for presenting proposals, explaining complex concepts, and addressing client inquiries
• Interpersonal skills: Ability to build and maintain strong relationships with clients, partners, and colleagues
• Problem-solving skills: Capacity to troubleshoot and resolve technical issues, providing effective solutions for clients
• Sales acumen: Understanding of sales strategies, techniques, and the ability to support the sales process
• Collaboration: Ability to work well with cross-functional teams, including sales, marketing, product development, and engineering
• Adaptability: Flexibility to adjust to changing market conditions, client needs, and new technologies
• Time management: Capability to prioritize tasks, manage deadlines, and work efficiently under pressure
• Act as vendor liaison: Foster relationships, enhance sales, and disseminate new product information to staff
• Continuous learning: Commitment to staying up-to-date with industry trends, emerging technologies, and relevant certifications
  
  Educational/Previous Experience:
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum 3-5 years of experience in a technical sales role, preferably within the managed services industry
• Demonstrated experience with relevant technologies and platforms (e.g., Microsoft 365, Server and End User Hardware, SonicWALL, Veeam, networking, and security solutions)
• Previous experience in a customer service, account management, and/or sales role, with a proven track record of success.
• Previous experience utilizing ConnectWise products is a plus
• Proven track record of meeting or exceeding sales targets
• Familiarity with various sales methodologies and strategies
• Experience presenting technical concepts to both technical and non-technical audiences
• Industry certifications (e.g., Microsoft, SonicWALL, CompTIA) are a plus

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Free Food & Snacks
• Training & Development