Senior Product Manager – Digital Channels & Customer Experience - Salesforce

Pay Range: $74.00 – $81.00 per hour (based on experience and internal equity) Schedule: Full-time, contract; long-term opportunity Work Type : 4 days on site, 1 day remote Benefits: Health, Vision, Dental, Life Insurance, 401k, Continuing and on-demand education You must be willing to work in Torrance, CA Sponsorship is AVAILABLE for this role Position Summary We are seeking a Senior Product Owner to lead the strategy, delivery, and ongoing optimization of customer-facing digital products supporting finance customers across web, mobile, customer service, and communication platforms. This role requires a strong blend of product strategy, leadership, Agile delivery, Salesforce platform expertise, and customer experience excellence. The ideal candidate has experience leading cross-functional teams, managing digital products at scale, driving roadmap development, and delivering customer-facing solutions for Fortune 500 organizations. This is a highly visible leadership role responsible for product vision, roadmap planning, operational excellence, vendor management, and continuous improvement across critical digital channels. Key Responsibilities Lead Product Owners, Business Analysts, UX resources, QA teams, and Agile delivery teams Develop and execute long-term product roadmaps aligned with business objectives and customer needs Partner with business, CX, development, testing, marketing, legal, and executive stakeholders to define and deliver strategic initiatives Create, prioritize, and manage product backlogs, user stories, and business requirements Oversee product design, development, testing, launch, and post-production support activities Maintain platform health, operational continuity, license management, and cost management activities Drive product enhancements, large-scale initiatives, and continuous improvement efforts Support procurement activities including vendor evaluations, RFI/RFP processes, and tool selection decisions Monitor platform performance, technical debt, utilization metrics, and improvement plans Provide executive-level communication, reporting, and strategic recommendations Ensure high standards for quality, delivery, customer experience, and operational excellence Lead incident triage, production support, and issue resolution efforts What You'll Be Working On Finance customer websites supporting self-service account management Finance mobile application initiatives and digital payment capabilities Customer service agent console and knowledge management platforms Customer communications platforms including email, SMS, notifications, and message center solutions Salesforce platform strategy, optimization, and roadmap execution Large-scale digital transformation and customer experience initiatives Cross-functional Agile product delivery and operational support Required Skills & Experience 5–8 years of product management, product development, or product operations experience supporting customer-facing digital products 5–7 years of leadership experience managing cross-functional business and technology teams Strong product roadmap development and strategic planning experience Experience leading Agile teams and working within Scrum or SAFe Agile environments Strong Salesforce platform knowledge and product strategy experience Experience managing production support, operational continuity, incident management, and platform stability Experience driving procurement processes including vendor evaluations and RFI/RFP initiatives Strong analytical, decision-making, and problem-solving capabilities Excellent written and verbal communication skills with the ability to influence executive leadership Experience managing budgets, forecasts, and operational planning Bachelor's degree required Agile Product Owner or Scrum Master certification preferred (SAFe Agile strongly preferred) Ability to obtain Salesforce Administrator Certification within the first year if not already certified Stable work history within large enterprise organizations 3+ years of Big 4 consulting experience preferred Desired Skills Salesforce certifications Payments, financial services, or captive finance industry experience Customer experience (CX) and digital transformation expertise Experience managing mixed teams across business, IT, vendors, and offshore resources Strong understanding of platform governance, technical debt management, and operational excellence Experience supporting high-volume customer-facing applications serving millions of users Ability to inspire innovation and drive organizational change through product leadership #J-18808-Ljbffr