Job Title: Senior Product Owner AWS Connect Migration
Experience Required: 10+ Years
Work Mode: Hybrid
Locations: St. Louis, MO | San Ramon, CA | Dallas, TX | New York, NY
Local candidates only

Job Overview
We are hiring a Senior Product Owner to lead a large-scale AWS Connect telephony migration and modernization program. This role will drive the transition from legacy systems (Avaya) to AWS Connect while improving customer and agent experience.

Key Responsibilities

• Define product vision, strategy, and AWS Connect roadmap

• Lead migration from Avaya to AWS Connect with minimal disruption

• Work with engineering, cloud, and business teams to deliver solutions

• Implement AI, automation, IVR, and omnichannel capabilities

• Monitor performance and optimize contact center operations

• Ensure compliance with healthcare and PCI-DSS standards

• Manage stakeholders, vendors, and program communication

Required Skills

• 10+ years in Product Management or Contact Center Transformation

• Strong AWS Connect / Amazon Connect experience

• Experience with telephony migration and modernization

• Knowledge of IVR, ACD, Workforce Management (WFM)

• Experience integrating Salesforce, ServiceNow, or Zendesk

• Agile methodology experience

• Strong stakeholder and vendor management skills

• Healthcare or regulated industry experience preferred

Note: Before applying, ensure your resume includes all required skills.

Apply if you meet the requirements and are local to the listed locations.