Senior Program Manager, Physical Security, Worldwide Grocery Stores Asset Protection

Description The Sr. Program Manager, Physical Security owns the Worldwide Grocery Stores (WWGS) global strategy, architecture, and execution of enterprise physical security programs across a distributed retail, distribution, and facilities footprint. This role operates at the intersection of physical security, cybersecurity, and enterprise technology, leading large‑scale initiatives that protect people, assets, and operations. Key job responsibilities Global Strategy & Organizational Leadership Define and own the multi‑year vision and roadmap for enterprise physical security, aligning with business growth and risk priorities. Establish global design standards for security systems, ensuring scalability, interoperability, and security‑by‑design principles. Serve as a senior advisor to the Director of Asset Protection, the Asset Protection team, and global stakeholders on risk posture, emerging threats, and technology innovation. Lead cross‑functional initiatives that converge physical security, cybersecurity, fraud prevention, and operational risk. Build, mentor, and scale high‑performing teams while fostering a culture of accountability, ownership, and continuous improvement. Enterprise Security Architecture & Engineering Own the architecture of enterprise security systems, including video surveillance (IP cameras, VMS/NVR, cloud‑native platforms), access control systems (credentialing, identity integrations, badging infrastructure), intrusion detection, alarms, and central monitoring systems. Define reference architectures for all Asset Protection technologies while integrating physical systems with enterprise IT infrastructure. Ensure reliability, redundancy, and high availability for mission‑critical systems at global scale. Lead design reviews and provide technical guidance for complex CCTV, alarm, video AI, and access control deployments. Converged Technology & Systems Integration Drive deep integration between physical security platforms and enterprise systems (HRIS, POS, IAM, incident management) through APIs and event‑driven architectures. Apply advanced networking concepts (TCP/IP, VLAN segmentation, VPNs, firewalls, bandwidth optimization) to ensure secure connectivity. Partner with Engineering and Information Security teams to standardize device onboarding, identity management, and secure communications across IoT ecosystems. Lead enterprise initiatives to modernize security infrastructure using cloud‑native and hybrid architectures. Data, AI, and Automation Champion adoption of AI/ML‑driven video analytics, including object detection, anomaly detection, and behavioral analysis. Define enterprise data strategies that leverage security telemetry for predictive risk detection and operational optimization. Build KPI frameworks and executive dashboards to measure program effectiveness, system health, and incident reduction. Drive automation of workflows (incident response, monitoring, alerting) to improve scalability and cost efficiency. Cybersecurity & Enterprise Risk Management Ensure all physical security systems adhere to enterprise cybersecurity standards, including Identity and Access Management (IAM), MFA, SSO, encryption (in transit and at rest), vulnerability management, patching lifecycles, device hardening, and zero‑trust principles. Partner with Information Security to conduct risk assessments, penetration testing, and compliance reviews. Lead threat modeling and mitigation strategies across converged security environments. Program Ownership & Global Operations Own end‑to‑end delivery of global physical security programs, including deployment, maintenance, and lifecycle management. Drive standardization across regions to reduce complexity and improve supportability. Establish operational excellence frameworks, including SLAs, uptime targets, and response metrics. Ensure business continuity through disaster recovery planning and resiliency strategies. Vendor Strategy & Large‑Scale Execution Develop and execute global vendor strategies, including selection, contract negotiation, and performance management. Manage system integrators and technology providers to ensure alignment with enterprise standards. Oversee large‑scale, multi‑site deployments from design through commissioning and operational handoff. Drive continuous improvement through vendor scorecards and performance metrics. Financial Ownership & Business Impact Own a multi‑million‑dollar global budget across CapEx and OpEx. Optimize total cost of ownership through lifecycle management, consolidation, and strategic sourcing. Build business cases and ROI models for security technology investments and transformation initiatives. Continuously evaluate trade‑offs between cost, risk, and operational efficiency. Investigations, Guarding, and Executive Protection Establish global standards for corporate investigations, ensuring consistency and legal compliance. Oversee complex investigations involving theft, fraud, and workplace misconduct. Own guard force strategy, including staffing models, performance metrics, and contract optimization. Lead executive protection strategy, including threat assessments, travel security, and crisis response coordination. A day in the life Each day focuses on translating real‑time data into action—monitoring system health, assessing risk trends, and ensuring security technologies enable proactive, not reactive, responses. The role balances strategic leadership with deep technical engagement, partnering across Information Security, Engineering, and Operations to integrate video, access control, alarms, and data systems. About The Team The WFM Asset Protection team is a highly integrated, multidisciplinary group responsible for safeguarding people, assets, operations, and brand integrity across a diverse and complex environment spanning stores, distribution centers, micro‑fulfillment, and production facilities in the U.S., Canada, and the U.K. Team Expertise Safety & Occupational Health – Managing OSHA compliance, injury prevention, PPE programs, and workplace safety initiatives. Environmental Programs – Responsible management of hazardous materials, regulatory reporting, certificates, and sustainability‑aligned practices. Audit & Compliance – Driving accountability through store safety inspections, operational audits, and continuous improvement programs. Training & Engagement – Equipping teams with de‑escalation, emergency response, theft prevention, and operational readiness skills. GSOC & Business Resiliency – Monitoring global risks and coordinating responses to incidents such as severe weather, civil unrest, and critical emergencies. Loss Prevention & Investigations – Protecting assets through advanced security technology, investigations, fraud prevention, and law‑enforcement partnerships. Data & Technology – Leveraging AI/ML, analytics platforms, and reporting tools to identify risk patterns, measure program effectiveness, and drive data‑informed decision making. The team’s unique strength lies in seamlessly integrating intelligence, field execution, and strategic planning into a proactive, insight‑driven organization that anticipates and prevents risk. Mission: To create safe, secure, and resilient environments where team members can thrive and customers can shop with confidence. Basic Qualifications 5+ years of program or project management experience. Experience using data and metrics to determine and drive improvements. Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership. 5+ years of experience in physical security, corporate security, or asset protection, with increasing scope and responsibility. 3+ years of experience designing and operating enterprise‑scale security systems. Proven experience leading global programs and influencing senior stakeholders. Strong understanding of IP‑based security systems and enterprise networking fundamentals. Demonstrated experience managing large budgets, vendors, and cross‑functional initiatives. Preferred Qualifications Experience with AI/ML technologies. CISSP, CISA, CISM or other security certification. MBA in information technology, security management, business, or related field. Experience with enterprise CCTV, access control, and analytics platforms. Knowledge of cloud‑based and hybrid security architecture. Experience integrating security platforms via APIs and event‑driven systems. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. Base salary range: USD 115,600.00 - 160,000.00 annually (USA, TX, Austin). The total compensation package may include sign‑on payments, restricted stock units, and other benefits such as health insurance, 401(k) matching, paid time off, and parental leave. #J-18808-Ljbffr