Senior Program Manager Apply
Job Title: Senior Program Manager
Location: Remote
Duration: 4 Months and 6 Months
Pay Range: $115-$120/ Hour
Duties:
- Leads preparation of customer services readiness to support new products and to deliver new services by using cross-functional program management.
- We are seeking talented individuals with demonstrated program experience, strong business process and process improvement skills, a background in customer support and new services introductions, and who are strong candidates who can be heavily influential in the organization.
Responsibilities and experience include:
- Experienced senior program manager who manages readiness of a large number of functions the global support teams for services readiness, IT/business systems configuration, processes, training, lab equipment, and other areas in support of new product introductions (NPI) and new services introductions (NSI)
- Leads readiness for customer services and support by driving multiple cross-functional teams, including product management, technical support, IT, Engineering.
- Drives development of program scope, schedules, stakeholder list, process, plans and execution with multiple functions in a fast-paced. collaborative environment.
- Identifies and manages risks, demonstrates strong problem-solving skills, drives strategy decisions, uses outstanding verbal and written communication skills to influence all management levels.
- Uses experience in service and support and New Product Introductions and New Services Introductions, to organize and manage projects to meet business objectives.
- Demonstrates outstanding ownership and dedication, strong leadership for guiding and influencing at levels from peers to executive leadership.
- Drives continuous improvement and innovation, demonstrates flexibility and adaptability.
Skills:
- Minimum 10 years' experience in technology, preferably field engineering or technical support, with at least 5 years' experience in new products, related engineering, or program management role or technical program management role.
- Certifications/Accreditations:
- PMP preferred
- ITIL or Lean Six Sigma certifications desired
Key Competencies:
- Technical skills & knowledge: Familiarity with supporting the following technologies: Cybersecurity, network security, or cloud technologies. Experience with SaaS is desired.
- Other abilities: Analytical, customer service orientation, functional job knowledge, initiative, judgment/decisiveness, negotiation, organizational agility, planning & organizing, and strong communication skills.
Employers have access to artificial intelligence language tools (AI) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
