Find Senior Reader Advisor Job in Denver Metro, CO, Colorado | Snaprecruit

Full-time

Denver Metro, CO Colorado United States

Yes

** This job is open to current Colorado Department of Education employees ONLY **

The Colorado Department of Education (CDE) provides leadership, resources, support and accountability to the state's 178 school districts, 1,888 schools, over 53,000 teachers and over 3,200 administrators to help them build capacity to meet the needs of the state's approximately 905,000 public school students. In addition, CDE provides structural and administrative support to the Colorado School for the Deaf and the Blind and the Charter School Institute.

As the administrative arm of the State Board of Education, CDE is responsible for implementing state and federal education laws, disbursing state and federal funds, holding schools and districts accountable for performance, licensing all educators, and providing public transparency of performance and financial data.
CDE is a values-based agency that serves students, parents, and the general public by protecting the public trust through ensuring adherence to laws, strong stewardship of public funds, and accountability for student performance.
The Colorado Talking Book Library (CTBL) has an opening for a Senior Reader Advisor. This position has a mix of patron services and supervisory duties. Do you wonder if this is the right job for you? Heres how the current Reader Advisory team describes their work at CTBL:

We are a serious, fun, cooperative team of librarians who are passionate about serving the blind and print disabled community. We enjoy providing core library services like reader advisory, programming, and outreach to patrons statewide. We spend our days answering patron phone calls and finding books patrons will love, as well as helping them navigate library services and use assistive technology (have you seen the cool new braille e-readers?). We are advocates for access and equity, especially for people with disabilities. We want to serve our community and make a difference in Colorado and beyond. We like an easy-going, but structured work environment. We are often interrupted, so we embrace flexibility, patience, and a sense of good intent. Oh, and when we arent geeking out on library books and services, we enjoy working Monday through Friday (i.e., no weekends) and having 11 paid holidays a year. If this sounds appealing, read on.

The Colorado Talking Book Library (CTBL) serves Colorado residents who are blind or print disabled, providing audio, large print, and braille books and magazines. This position is part of the Reader Advisory (RA) team at CTBL, and the position includes both supervisory duties and patron services. It involves collaborating closely with the library director to ensure the seamless operation of the RA team, prioritizing a \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"Patron First\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\" approach to library services. The library is busy, but low-key, and the dedicated staff work diligently to provide equitable access to library materials for all patrons. This position requires a strong grounding in library science and patron services. CTBL is part of the State Library (CSL), a unit of the Colorado Department of Education (CDE).

Key Duties:
Responsible for daily operations of CTBLs reader advisory and patron customer service.
This hands-on position provides customer service to CTBLs patrons in a variety of modalities including phone, email, and in-person.
Provides day-to-day management of the Reader Advisor (RA) team, including applying library policies and procedures appropriately. The team provides frontline customer service, patron outreach, and programming.
Oversees scheduling, vacation time, timekeeping, and supervision of the RA team.
In collaboration with library director, supervises and manages team assignments and priorities.
Provides library services to Colorados blind and print disabled community, including incarcerated individuals.
Monitors and develops employee performance. Follows CDE policies in executing all performance plan procedures, including providing coaching and feedback as needed throughout the performance cycle.
Contributes to the CTBL team working collaboratively and cooperatively with colleagues at the CTBL, State Library, Department of Education, and National Library Service for the Blind and Print Disabled.
Delegates responsibilities, monitors performance, and performs the role of team members as needed.
Contributes to the development of policies and workflow procedures for new services or materials, as appropriate.
Works on-site at the Colorado Talking Book Library located at 180 Sheridan in Denver, Colorado.
Other duties as assigned.

This position does have supervisory responsibilities. The duties and responsibilities for employees that supervise staff include, but are not limited to the following:
Models and ensures consistency with organizational values and policies.
Clearly communicates expectations and standards to staff.
Conducts timely performance management of staff including formal evaluations, on-going and routine feedback, and holding staff accountable.
Awareness and approval of employee time worked and work schedules. This includes approval of time worked for payroll and monitoring and approval of all work schedules including remote work and flex schedules, based upon CDE's policies.
Provides the applicable tools and resources staff require to perform their job.

• Master's degree from an accredited institution in a field of study related to the work assignment- Library Sciences
• Required:
  Minimum of 3 years experience working in library patron services
  Minimum of 2 years supervisory experience
  
  Preferred:
  Experience serving the blind and print disabled community
  Familiarity with the National Library for the Blind and Print Disabled (NLS) services and national library network
  Experience using the KLAS library catalogue
  
  Competencies:
  Demonstrates an enthusiasm for librarianship in general and serving the blind and print disabled population in particular.
  Works equally well with patrons and co-workers.
  Shows good judgment in solving problems, working with patrons/public, and applying library and department policies.
  Navigates change and is able adapt to new challenges.
  Demonstrates excellent communication skills and emotional intelligence with patrons, library visitors, and colleagues.
  Provides excellent customer service to internal and external clients, expertly troubleshoots problems, and deals gracefully with difficult situations.
  Capable of working in a team environment and independently as required.
  Promotes teamwork and collaboration among staff.
  Constructively presents new ideas and information clearly to all audiences.
  Demonstrates strong leadership capabilities including accountability, productivity, adaptability, critical thinking, listening, people skills, and ethics.
  Pursues professional development for themselves and staff to advance skills and knowledge.

• Completed Application Required
• Cover Letter Required
• Resume required

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition(s) related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Education is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at HR@cde.state.co.us.