Senior Azure SaaS Reliability & Support EngineerKingston upon Thames / Hybrid£85,000 + bonus + benefitsWe’re hiring a Senior Azure SaaS Reliability & Support Engineer for a growing UK technology business with a customer-critical Azure-hosted platform.This is a hands-on role for someone who enjoys getting under the skin of live SaaS environments, diagnosing issues properly, and improving reliability before customers even notice there is a problem.This is not a pure DevOps or cloud build role.We’re looking for someone who can investigate production issues, trace root cause, work across application and infrastructure layers, and help reduce recurring incidents through better monitoring, automation and operational insight.What you’ll be doingInvestigating complex application and infrastructure issues in AzureTroubleshooting production incidents using logs, telemetry and diagnosticsSupporting customer environments across single-tenant and multi-tenant deploymentsIdentifying recurring problems and driving permanent fixesBuilding or improving monitoring, alerting and automationWorking closely with support and development teams on code-level and environment-related issuesReporting findings and recommendations clearly to stakeholdersWhat we’re looking forExperience in third-line support, SRE, cloud operations or application supportStrong Azure experience in a live SaaS / software environmentStrong troubleshooting and root cause analysis skillsExperience with Application Insights, Azure Monitor, Log Analytics and KQLSQL skills for investigation and remediationPowerShell and/or C# scriptingExperience supporting .NET / C# applications is highly beneficialStrong communication skills and the ability to explain technical issues clearlySomeone hands-on, proactive and comfortable operating independentlyPackageSalary up to circa £85,000BonusPrivate medicalAdditional benefitsLocationHybrid role with 2 days per week in Kingston upon Thames NON-NEGOTIABLEThis is a strong opportunity for someone who wants to move away from being just another cog in a large function and instead take real ownership of reliability across a live customer platform.To apply or find out more, get in touch.