Senior Seamer Service Representative-Metal Packaging

Job Description(Traveling Maintenance Role) This position will provide technical support for the customers of our North American Food and Household Division. They will ensure our customer’s equipment and can filling processes are running effectively and help them to troubleshoot any issues that may develop when they are using our steel and aluminum cans to fill their products.Duties And ResponsibilitiesThe key responsibilities for this role are as follows:Ensure that customers are able to satisfactorily close food cans and ends by setting customer seaming (closing) equipment to achieve sound double seams. Diagnose and correct seam defects and seaming machine problems on increasingly sophisticated equipment.Respond to customer requests for both general and emergency break down assistance in order to restore customers output to planned levels.Arrange pro-active visits to customers to analyze customer seam results or carry out independent checks and provide advice as necessary. Commission new equipment and carry out repairs, inspections and subsequent on-site overhauls of closing equipment.Maintain good internal/external communications and keep manager updated on field developments and competitor activity. Identify opportunities to provide training for customer’s personnel where new equipment or technology is being installed or where several improvements are needed.Submit customer service reports and time sheets in a timely manner; record all activities for the above accountabilities.Typical Tasks Performed By CES At CustomersDouble seam tear down / evaluationDouble seam tear down documentationSeamer set upSeamer adjustmentsSeamer troubleshootingSeamer auditsSeamer repairsSeamer rebuildsSeamer installation (mechanical – no electrical)Seamer removalAssist with product trials / testingAssist with product quality problemsAssist with Double Seam trainingGather and report information on tooling - equipment – product – processes etc.Install tooling – equipmentJob RequirementsH.S. Diploma with technical training5-10 years of experience in manufacturing or other machine maintenanceExperience with can closing equipment preferred but not requiredEffective interpersonal skills and the ability to interact with employees at all levelsProven computer skills with a complete understanding of Word , Excel and OutlookStrong mechanical aptitude with technical training in equipment and machinery repair and maintenanceEffective communication skills, both verbal and writtenAbility to travel up to 70-80%, both driving and flyingEffective time management skills and the ability to balance multiple projects at one timeWhat Crown Offers YouStrong engagement and commitment to the safety of our employeesThe opportunity to build a meaningful careerProfessional and personal development through training and work experiencesJoin us and become part of a team of professionals who are passionate about sustainable packaging!Working Together Working Together is one of the five pillars that make up our Twentyby30™ program. We aim to value and respect each individual and foster an environment of inclusivity.