• Certified ServiceNow Administrator (CSA)
• Certified Implementation Specialist (CIS)

Responsibilities:

• Work closely with E2E Process Owners to understand to-be Order Management Processes and related Process Architecture.
• Understand, analyze, and articulate requirements related to process flows using various requirements-gathering techniques to identify ways in which an organization wants to operate.
• Categories requirements into OOTB, Configuration, and Customisation
• Conduct requirement workshops and training sessions.
• Oversee the implementation of new technology and systems.
• Explore different solutions, their risks, benefits, and impacts.
• Proposing/Presenting solutions to an organization's leaders and keeping them updated with progress.
• Creating documents to outline the proposed changes and the steps involved.
• Ensuring the changes are made for example, by overseeing the implementation of new technology or a new approach.
• Contributing to training and support for people affected by new systems and processes.

Required Experience and Skills:

• Proven experience in working as a BA for ServiceNow Modules. Order Management Preferred
• Experience in Telecom domain and/or Telco functional know-how is must.
• Minimum 3+ years of experience in working as a BA for ServiceNow Modules.
• Strong analytical skills, communication, and presentation skills
• Ability to manage customer and stakeholder expectations.
• Have the drive and determination to learn and continuously share your knowledge with others.

Qualification:

• Bachelor's degree or equivalent combination of education and experience.