Role: Senior ServiceNow Developer

Location: Adelphi, Maryland Hybrid

Duration: 12+ months

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10-12+ years profile

• Design, develop, and implement ServiceNow applications, workflows, business rules, UI policies, client scripts, and custom solutions
• Build and manage a centralized ServiceNow portal for IT intake, including incidents, problems, changes, enhancements, project requests, and service catalog items
• Configure out-of-box platform capabilities such as forms, fields, notifications, access controls, reports, and integrations
• Integrate ServiceNow with third-party systems using web services, APIs, and middleware technologies
• Lead requirements analysis, technical design, and solution architecture for new features and enhancements
• Develop and maintain dashboards, reports, portals, and performance analytics components
• Conduct testing, debugging, and troubleshooting; support upgrades, patches, and platform maintenance
• Perform code reviews and enforce development standards and best practices
• Collaborate with cross-functional teams using Agile/Scrum methodologies to ensure timely delivery
• Stay current with ServiceNow releases, features, and industry trends and recommend platform improvements

• 5+ years of hands-on ServiceNow development experience, including configuration and integrations
• Bachelor's degree in Computer Science, Information Technology, or related discipline (or equivalent practical experience)

• Required: ServiceNow Certified Application Developer (CAD)
• Preferred: ServiceNow Certified Implementation Specialist (ITSM, ITAM, Service Portal, or related modules)
• Plus: ServiceNow Certified System Administrator (CSA)

• Strong proficiency in JavaScript, GlideScript, HTML, CSS, XML, and AJAX
• Hands-on experience with ServiceNow platform tools including:
  • Flow Designer
  • Business Rules
  • Script Includes
  • UI Actions
  • ACLs
  • Import Sets & Transform Maps
  • Service Portal
• Experience with web services, REST/SOAP APIs, JSON, and integration frameworks
• Working knowledge of ITIL processes and ServiceNow modules (ITSM, ITAM, SPM, GRC, Portal)
• Familiarity with Agile development practices and version control systems

• Strong analytical and problem-solving capabilities
• Excellent verbal and written communication
• Effective stakeholder engagement and collaboration
• Ability to work independently and lead small technical teams

• Experience leading ServiceNow implementations, upgrades, or platform transformation projects
• Exposure to advanced platform features such as Virtual Agent, Predictive Intelligence, or Performance Analytics
• Background in full-stack development or enterprise platform integrations