Senior ServiceNow ITOM and ITAM Technical ConsultantReq number:R6262Employment type:Full timeWorksite flexibility:RemoteWho we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryAs a Senior ServiceNow ITOM and ITAM Technical Consultant, you will be responsible for working with clients on ServiceNow engagements.Job DescriptionWe are in need of a Senior ServiceNow ITOM and ITAM Technical Consultant. This is a full time, remote position.The Senior ServiceNow ITOM and ITAM Technical Consultant will be able to execute some of the duties from each of the technical roles on a ServiceNow team, including: system administrator, quality assurance tester, implementer, and developer.  The Senior Technical Consultant has a proven record of supporting first line inbound contacts via incidents and requests. Often managing user and group administrative requests, their responsibilities also include reporting, form changes, dashboard creation and first level problem solving skills. Occasional writing and executing test plans and collaboration with peers and more advanced Technical Consultants, these associates are expected to consistently demonstrate the ability to perform the role without regular need of guidance, coaching, or instruction.  A strong desire to expand their ServiceNow knowledge is key for advancement and promotion to additional roles and responsibilities.Only work authorizations that will not require sponsorship now or in the future will be considered. What You’ll DoRefine storiesCollaborate with business consultants to align technical work with process goalsProvide technical oversight and guidance to the implementation teamEnsure adherence to ServiceNow platform standards and customer security policiesParticipate in Agile ceremonies and support sprint deliverablesProvide advisory supportTroubleshoot issues and support UAT and go-live activitiesDeliver documentation and support knowledge transferPartner with the team to resolve UAT findingsStrong software development and debug/troubleshooting skills, Advanced ability to research, analyze and recommend improvements to the organization’s use of the systemBuild and deploy UI policies, UI actions, script includes, scheduled jobs, import sets and transform mapsMaintain existing and develop additions to the service catalog and related workflowsImplement software solutions using ServiceNow tools and best practicesAssist in building workflows and writing automated scriptsMaintenance and continuous improvement of the processes, standards, policies, working methods, and toolsMonitor health, usage, and overall compliance of ServiceNow and its integrated applications.Load, manipulate and maintain data between ServiceNow and other systems.ServiceNow ITOM and ITAM Asset ManagementLead Workshops, Tech Solutioning, Development, unit testing for: ITOM Discovery and/or Service Mapping and/or ITAM SAM Pro and/or ITAM HAM ProDemo CMDB Health and Service Map solutionsSet up On-premise and SaaS provider integrations to 3rd party asset applications (e.g., MS Office, Adobe Cloud, such as SCCM/InTune/Entra, Tanium, Jamf, etc.)Execute discovery runs that mirror development work to ensure like for like functionality and validate data collectionCreate and utilize reports and dashboards to demonstrate current and historical usageAssist with configuring content libraries, SCCM/InTune/Entra and Jamf Service Graph ConnectorsConfigure Advanced Shipment Notification (ASN) from a vendor for automatic asset creationAssist with data loads, including stockroom creationWhat You’ll NeedRequired: 5+ years experience of ServiceNow technical experienceCurrent Certifications: ServiceNow System Administrator, Certified Implementation Specialist – Discovery, Certified Implementation Specialist – SAMAdvanced skill in configuring and supporting ServiceNow including architecture experienceExperience implementing ServiceNow Discovery and Service MappingServiceNow Custom Reporting, Performance Analytics, and Dashboarding experienceStrong ITIL methodology competencyAbility to work remotely and largely unsupervisedExperience producing and delivering written requirements and creating and maintaining technical documentationExperience producing and executing test scripts and test plansAbility to work on multiple priorities and/or projects simultaneouslyEffective verbal and written communication skillsStrong attention to detailProblem solving abilityStrong team player with ability to build positive and collaborative relationships within the organizationWillingness to develop professionally and eager to learnPreferred:Certified Implementation Specialist – Service MappingCertified Implementation Specialist – HAM ProPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor#LI-JH1Reasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.$150,000 - $175,000 per yearThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.