Senior Site Support Engineer

Role OverviewThe Digital Workplace Services Senior Site Support Engineer, Executive Support is responsible for deliveringhigh-quality onsite technology support at Danaher’s Washington, DC headquarters.Because the headquarters hosts senior leaders, Vice Presidents, executives, Board members, and critical businessstakeholders, this position requires more than strong technical capabilities. The successful candidate will deliver apolished, responsive, discreet, and highly personalized white-glove support experience.The role serves as a trusted technology partner for the DC executive community and the broader headquarterspopulation. Working as an active member of the Digital Workplace Services team, the engineer collaborates closely withcolleagues, shares knowledge, and contributes to the team’s overall delivery of reliable workplace technology, executivedevice support, collaboration platforms, conference rooms, and high-profile meetings.This position requires excellent judgment, composure under pressure, attention to detail, and the ability to communicateconfidently with stakeholders at all levels. The engineer works collaboratively within the Site Support team and acrosstechnical teams and vendors, helping colleagues, contributing expertise, and taking shared accountability for successfuloutcomes while maintaining clear communication until service is fully restored.Key ResponsibilitiesDeliver White-Glove Executive Support Provide responsive, discreet, and personalized technology support to executives, Vice Presidents, senior leaders,Board members, executive assistants, and other critical stakeholders. Build trusted relationships by understanding technology preferences, recurring requirements, travel needs, andbusiness priorities. Demonstrate strong personal presentation, professionalism, discretion, and composure in every interaction. Communicate technical information clearly and concisely in business-friendly language. Maintain end-to-end ownership of executive issues, coordinating with Service Desk, Infrastructure, Network,Security, Identity, Endpoint, application teams, and external vendors. Provide timely status updates without requiring executives or their assistants to repeatedly request information. Protect confidentiality and exercise sound judgment when handling sensitive devices, communications, meetings,and business activities.Provide Advanced Digital Workplace Support Diagnose and resolve complex Level 1 & 2 hardware, software, connectivity, identity, printing, mobile device, andcollaboration issues. Support Microsoft 365 services, including Microsoft Teams, Outlook, OneDrive, SharePoint, and related workplacetechnologies. Support Windows and macOS endpoints, mobile devices, peripherals, docking stations, printers, and otherworkplace technology. Provision, configure, replace, refresh, and recover endpoints using approved enterprise processes and MicrosoftIntune where applicable. Use ServiceNow to document incidents and requests, maintain accurate case information, coordinate escalations,and confirm resolution. Identify recurring problems and partner with engineering and service owners to address root causes.Danaher Corporate | Washington, DC Headquarters | 1DIGITAL WORKPLACE SERVICES | JOB DESCRIPTIONEnsure Executive Meeting and Event Readiness Provide proactive support for executive meetings, leadership sessions, Board activities, earnings calls, town halls,and other high-profile corporate events. Validate conference-room technology before critical meetings, including Microsoft Teams, displays, cameras,microphones, connectivity, presentation devices, and audiovisual components. Coordinate with executive assistants, meeting organizers, Facilities, Security, Communications, AV providers, andsupport teams to anticipate requirements and reduce risk. Remain available during critical meetings and events when required, providing immediate and unobtrusiveassistance. Document issues, lessons learned, and improvement actions following significant events.Maintain Headquarters Technology Readiness Maintain a visible, approachable, and professional onsite IT presence throughout the headquarters. Conduct preventive checks of critical rooms and technology rather than relying only on reported incidents. Coordinate incidents, service requests, equipment deployment, onboarding, offboarding, device replacement, andrefresh activities. Ensure loaner devices, critical peripherals, adapters, presentation equipment, and frequently required accessoriesare available and ready. Coordinate with remote support teams and enterprise technology owners to support onsite and traveling executives. Provide reasonable flexibility for planned executive events and urgent business-critical situations.Manage Technology Assets and Vendors Support lifecycle management for laptops, mobile devices, peripherals, AV equipment, printers, and other workplaceassets. Maintain accurate inventory and asset information in accordance with enterprise policy and CMDB requirements. Coordinate repairs, replacements, warranties, shipping, receiving, and secure equipment returns. Work with authorized vendors and service providers to resolve issues and meet headquarters support expectations. Support procurement activities, purchase orders, invoices, hardware requests, and vendor coordination whenrequired. Assist with asset validation, audits, compliance reviews, and secure handling of equipment for active and departingassociates.Drive Service Quality and Continuous Improvement Follow ITIL-aligned incident, request, problem, change, asset, and knowledge-management practices. Document troubleshooting steps, executive-support procedures, room configurations, escalation paths, and knownsolutions. Develop clear user guidance and provide individual coaching on digital workplace technologies. Identify service gaps, recurring failures, and opportunities to improve the headquarters technology experience. Use incident trends, stakeholder feedback, and operational observations to recommend practical improvements. Contribute to standardized Site Support services while recognizing the elevated requirements of a corporateheadquarters. Partner across the technology organization to strengthen service consistency, accountability, and confidence in SiteSupport.Essential Requirements Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related discipline, orequivalent relevant professional experience. At least five years of experience in onsite IT support, digital workplace services, desktop engineering, or IT servicemanagement.Danaher Corporate | Washington, DC Headquarters | 2DIGITAL WORKPLACE SERVICES | JOB DESCRIPTION Demonstrated experience providing direct technology support to executives, senior leaders, or other high-profilestakeholders. Strong hands-on experience with Microsoft 365, Microsoft Teams and meeting-room technology, Windows, macOS,mobile devices, peripherals, AV systems, and an enterprise ITSM platform such as ServiceNow. Excellent written and verbal communication skills, including the ability to explain technical matters to nontechnicalstakeholders. Professional presence and interpersonal maturity appropriate for a corporate headquarters environment. Strong customer-service orientation and commitment to responsive, personalized support. Ability to remain composed, organized, and solution-focused during urgent, visible, or business-critical situations. Strong ownership mindset with accountability through final resolution, including work spanning multiple teams. Sound judgment and discretion when working with executives, confidential information, sensitive meetings, andcorporate devices. Ability to prioritize competing demands and distinguish business-critical requirements from standard supportrequests. Ability to work onsite at the Washington, DC headquarters and support planned executive events or criticalsituations as needed.Preferred Qualifications Experience in a corporate headquarters, executive briefing center, Board environment, or similarly high-touchprofessional setting. Experience supporting Board meetings, earnings calls, leadership conferences, town halls, or other high-profileevents. Hands-on knowledge of Microsoft Intune, Microsoft Entra ID, endpoint security, device compliance, and modernendpoint management. Experience supporting Microsoft Teams Rooms, audiovisual systems, wireless presentation technologies, andhybrid meetings. ITIL Foundation certification or practical experience with ITIL-aligned processes. Relevant Microsoft, CompTIA, HDI, ServiceNow, Apple, or AV support certification. Experience coordinating managed-service providers, hardware vendors, telecommunications providers, and AVpartners. Familiarity with technology asset management, CMDB controls, inventory reconciliation, and audit requirements.Key Competencies• Executive presence and professional credibility • Attention to detail• White-glove customer service • Composure under pressure• Clear and confident communication • Stakeholder and vendor coordination• Discretion and confidentiality • Meeting and event readiness• Strong personal presentation • Continuous improvement mindset• Technical troubleshooting and analytical thinking • Collaboration across global and regional teams• Proactive service ownershipDanaher Corporate | Washington, DC Headquarters | 3