Responsible for high-level support of developers using Topaz Systems electronic signature software applications, tools and SDKs. This includes phone and email support, customer and internal communications, testing, bug tracking, and support and training of Topaz customer software developers.

Requirements:

· Technical Degree in Computer Science, programming, or related field.

· 5+ years of experience in software tech support.

Desired Areas of Knowledge and Experience:

· Client/server architectures (Citrix, Terminal Services, and RemoteFX environments), installers, user interfaces, SDK development, application plug-ins, digital signatures, PDF standards, digital certificates, USB device drivers, HID device communication.

· Multiple hardware platforms: PCs, mobile devices, embedded systems (Windows, Linux, Mac, Android, iOS, and real-time microprocessor OSs),

· Browsers (IE, Chrome, Firefox, Safari), development environments and tools (COM, .NET, IIS), languages (C, C++, C#, Java)

· Customer communication, written and oral.

· Liaison with Topaz software development team in reporting, follow-up and resolution of developer-reported issues.