Senior Software Engineer - Java Python AI

Job Type : Full-Time / Direct Hire with WinWire Job Description : We are hiring a Senior Software Engineer to build and own automation that scales our support experience-turning Slack/office-hours requests into high-quality, actionable tickets and faster resolutions. You will be a hands-on builder who ships production systems end-to-end and partners closely with stakeholders to drive adoption and measurable outcomes. Design, build, and maintain support automation systems that convert Slack/office-hours requests into structured, high-quality support tickets Build integrations and services such as Slack Jira automation, routing, triage workflows, and lifecycle synchronization Implement agentic workflows for automated context collection, triage, summarization, and next-step recommendations Build robust APIs, event-driven pipelines, and automation frameworks with strong operational readiness Add and maintain observability (logs, metrics, dashboards, alerts) for automation health and reliability Deliver endtoend production systems with high quality, maintainability, and operational resilience; Collaborate with internal teams through documentation, demos, and status updates; iterate rapidly based on feedback Ability to collaborate across engineering, operations, and support teams; Adaptability to fast-paced iterative environments; Strong communication skills-ability to explain technical concepts clearly; Proactive, ownership-driven mindset with high accountability Advanced LangGraph / LangChain patterns; RAG optimization, Prompt evaluation frameworks, guardrails Additional integrations (ServiceNow, Zendesk, etc.); Internal tooling, workflows, and automation ecosystem Cloud-native optimizations (metrics pipelines, distributed tracing, event orchestration) Extended Jira workflow customization and integrations Skills Preferred: 5+ years of hands-on software engineering experience with production system development 5+ years of coding experience in Java, Python, or Go; experience in building and shipping production-grade automation services 5+ years of Experience in API development experience (REST/gRPC, versioning, authentication/authorization, documentation) 5+ years of Experience with eventdriven architectures (EDA), retries/idempotency, rate limiting, and error handling 5 years of experience or strong practical knowledge/interest in agentic workflows using tools/frameworks such as - LangGraph, LangChain, Orchestration frameworks, RAG patterns and Evaluation/guardrails Experience developing integrations (e.g., Slack Jira, lifecycle sync, enrichment); Good understanding of system architecture, scalability, service boundaries, and data flows Bachelor's or Master's degree in Computer Science, Engineering, or related technical discipline Why Join WinWire: Your Path to Professional Excellence in the Age of AI As an Employer of Choice, WinWire offers an exceptional workplace culture, industry recognition, and an unwavering commitment to employee growth. Here is why top talent chooses us: AI-First. Globally Recognized : Honored at the World Economic Forum in Davos for our pioneering "Agentic AI @ Scale" work, cementing our position as a forward-thinking, AI-first services firm shaping the future of enterprise technology. Read Press Release Microsoft Gold Standard : A 6x Microsoft Global Partner of the Year Winner/Finalist - reflecting our consistent delivery of industry-leading solutions and our deep, trusted partnership with Microsoft. Learn more about our MSFT relationship Joining the NTT DATA Family : WinWire (Part of NTT DATA), a $30 billion global leader in AI, digital business, and technology services. This means greater career stability, broader client exposure, and access to a vast landscape of opportunities across a truly global organization. Read Press Release Award-Winning Culture : Certified as a Best Place to Work® four times, our workplace culture is not just a talking point - it is a proven, recognized commitment to creating an environment where people genuinely thrive. Watch video People-First Environment : With a strong 4.0 Glassdoor rating , our employees speak for themselves. We prioritize wellbeing, inclusivity, and a culture of respect at every level of the organization. Invest in Your Growth : From continuous learning programs to structured career development pathways, we equip our team with the skills, tools, and opportunities needed to grow and lead in the age of AI.