Senior Success Architect (Informatica)

Responsibilities As Senior Success Architect, you will provide architecture and design, use case development, and solution implementation advice to customers while working closely with Customer Success Managers, Professional Services, and Product / Engineering teams. Interact closely with our Professional Services team for seamless handoffs and broader services engagements. Partner with Product/Engineering teams to understand best recommendations and provide feedback to better align product to customer needs. Serve as a counselor and adviser to customers and a technical coach to co‑workers throughout the Post‑sales engagement. Respond promptly to customer questions with technical explanations of product features and capabilities. Prepare and deliver differentiated solution presentations or technical proposals. Compose and publish external‑facing whitepapers, artifacts, case studies, architectural blueprints, blog posts, and articles for technical/industry publications. Technology You’ll Use MDM, Data Integration, Data Quality, Cloud and Databases Key Essentials Bachelor’s Degree in Computer Engineering/Technology. 12+ years of experience with one or more Informatica products in the Business 360 journey, including Informatica Multi‑domain Master Data Management, Hosted MDM, C360, C360 for Salesforce, etc. Experience with Informatica IDMC platform and MDM is preferable. Expert‑level knowledge of Informatica MDM with multiple project implementation experience. Preferred Qualifications Expert‑level knowledge of the Informatica MDM product suite. Experience in a Pre‑sales or Post‑sales consulting role, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), ideally using Informatica products. Proven technical knowledge of deployment of both Cloud and on‑premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices). Track record of successfully managing customers and complex data management needs. Experience with Informatica IDMC platform is preferable. Experience with AWS or Azure or GCP Cloud Ecosystem is preferable. Expert‑level database skills in at least one (Oracle, SQL Server, etc.). Compensation and Benefits In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at The typical base salary range for this position is $150,100 - $227,000 annually. The range represents base salary only and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Equal Opportunity Employer Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Policies apply to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. #J-18808-Ljbffr