Senior Systems & Network Engineer

Senior Systems & Network Engineer is a highly skilled Tier 3 Technician to serve as the top escalation point for our helpdesk and NOC teams. This is an onsite position and requires the employee to work from our Boise, Idaho location. This role is for a deep technical expert who thrives on solving complex, ambiguous problems that Tier 1 and Tier 2 staff cannot resolve. You will own the hardest tickets, drive root cause analysis, and play a key role in mentoring junior staff and improving our technical processes.Key ResponsibilitiesServe as the final escalation point for complex infrastructure, networking, and systems issuesPerform root cause analysis and document findings to reduce repeat incidentsDesign, implement, and support advanced solutions across networking, server, and cloud environmentsLead troubleshooting of enterprise-level issues involving multi-vendor environmentsCollaborate with vendors and third parties on escalated cases and hardware/software issuesContribute to internal knowledge base articles, runbooks, and technical documentationMentor Tier 1 and Tier 2 technicians through knowledge transfer and hands-on coachingParticipate in architecture and engineering discussions for new client deployments or infrastructure changesSupport change management processes and assist with after-hours maintenance windows as neededRequired Qualifications5+ years of hands-on experience in IT infrastructure support or systems/network engineeringAdvanced troubleshooting skills across the following:Networking: Firewalls (Fortinet, Cisco, Palo Alto, SonicWall), switching, routing, VPNs, VLANs, Wi-FiWindows Server: Active Directory, Group Policy, DNS, DHCP, DFS, RDSVirtualization: VMware vSphere/ESXi or Microsoft Hyper-VMicrosoft 365: Exchange Online, Teams, SharePoint, Intune, Conditional AccessExperience with backup and disaster recovery solutions (Veeam, Datto, Acronis, or similar)Strong diagnostic and analytical skills with the ability to work independently on complex problemsExcellent written communication for documentation and ticket notesPreferred QualificationsCCNP, MCSE, VCP, or equivalent advanced certificationsExperience in an MSP or multi-client support environmentExposure to Azure or AWS (IaaS/PaaS administration, not just SaaS)Scripting/automation experience (PowerShell strongly preferred)Familiarity with SIEM tools, endpoint security, and basic cybersecurity conceptsExperience with RMM tools (ConnectWise Automate, NinjaRMM, Kaseya, etc.)Experience leveraging AI tools in a technical context — prompt engineering, AI-assisted troubleshooting, automation with LLM APIs, or deploying/managing local AI modelsActive homelab practice — candidates who self-host, test new technologies, and experiment outside of work hours bring a level of curiosity and depth that translates directly to this roleOther Requirements:Physical demands include sits, squats, bends, lifts and moves during working hours.Responsibilities may change from time to time. Allied Business Solutions reserves the right to add or delete duties and responsibilities at the discretion of ABS and its executives.This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.