Senior Technical Program Manager, Elastic Block Store

Responsibilities You will lead technical programs that span multiple engineering teams across EBS, EC2, S3, and other foundational AWS services. You will work with PMs to identify and drive proactive solutions for customer pain points. And you will develop mechanisms to track and measure how we’re delivering on customer expectations. The primary responsibilities of the Technical Program Manager include: Lead planning and tracking of engineering work across multiple programs simultaneously Design and implement scalable mechanisms, automated GenAI tooling, and data-driven process improvements to make our org more efficient Develop standard operating procedures, project plans, and program-level status updates up to VP level Anticipate potential issues and risks and elevate them in a timely and data-driven manner Remain flexible to changing priorities and open to new ideas Keep the customer experience as the primary focus A day in the life Your responsibilities will vary as your programs evolve and new priorities arise. Some days you will deep‑dive with engineers or analyze dashboard data to understand system status and behavior. Other days you will update project plans, give program updates, or write one‑page recommendation documents. You will build GenAI agents, scripts, or use other automation tools to help you scale. You will meet with tech teams, finance, and product managers to make strategic trade‑off decisions or advocate for system improvements. You will help internal and external customers solve pain points and resolve misalignments. As a highly visible role, you will need strong communication, pragmatism, and an ownership mindset. About The Team We are a team of TPMs and product managers with diverse experiences and backgrounds. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage you to apply. Basic Qualifications 5+ years of technical product or program management experience 5+ years of working directly with engineering teams Experience managing programs across cross‑functional teams, building processes and coordinating release schedules Experience developing and executing/delivering product and technical roadmaps Experience in software development or troubleshooting and debugging technical systems Experience building and evaluating system‑level technical design Strong written and verbal communication skills to communicate with technical and non‑technical audiences, including senior leadership Preferred Qualifications Experience leading highly‑available and fault‑tolerant enterprise and web‑scale software deployments Experience managing capacity for constrained computing infrastructure (servers, storage drives) Knowledge of block storage devices, network protocols, and/or Linux operating system concepts Knowledge of Gen AI concepts and experience working with Gen AI tools (agents, MCP servers, prompt engineering, vibe coding) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Position located in USA, WA, Seattle. #J-18808-Ljbffr