Position Details
Senior Technical Support Engineer Sonic Specialist Apply
Overview
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Position: Senior Technical Support Engineer - SONiC Specialist
Location: RESEARCH TRIANGLE PARK, NC, 27709
Duration: 24 Months
Job Type: Contract
Work Type: Remote
Job Description:
Key Responsibilities:
- Provide expert-level triage and escalation support to frontline TAC engineers.
- Troubleshoot complex issues not only at the device level but across a distributed network, including SONiC, Nexus, and client IOS-XR.
- Replicate customer issues in the lab, working diligently to identify root causes and resolution of issues independently and engaging the client engineering teams when needed.
- Sharing lessons learned in the form of knowledge base documentation, chalk talks, and trainings.
- Act as a subject matter expert on SONiC and related network architectures and protocols.
- Develop and deliver advanced technical training for TAC engineers.
- Collaborate with engineering and product teams to resolve intricate technical issues.
Networking Protocols Expertise:
- Extensive knowledge of common networking protocols such as BGP, OSPF, ISIS, EVPN, VXLAN, MPLS, and Segment Routing.
- Experience with AI-specific protocols, including RDMA.
- Proficiency in protocols and technologies used in enterprise data centers and cloud environments.
- Proficiency in Linux and containerization technologies, specifically Docker.
Minimum Qualifications:
- BS in Electrical Engineering, Computer Engineering, Computer Science, Telecommunications, or a related field (MS preferred).
- Minimum of 3-5 years of working knowledge with SONiC in production environments.
- Minimum of 10 years working in the computer networking field.
- Proven ability to act as a Level 3 support engineer.
- Strong troubleshooting skills across distributed networks and various Network Operating Systems.
Preferred Qualifications:
- In-depth knowledge of AI infrastructure networks and related protocols, including RDMA.
- Expertise in SW infrastructure components such as SAI, BSP, and SDK.
- Prior experience in large web-scale content providers or cloud hosting networks.
- Excellent communication and interpersonal skills.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
