Senior Technology Specialist

Job Summary:

The Client Technologies Specialist (Senior) is responsible for providing advanced desktop support and technology services within a legal department environment. This role involves coordinating software testing and upgrades, troubleshooting technical issues, managing hardware and software procurement, and serving as a key liaison between business functions and technology requirements. The specialist ensures reliable system performance, user support, and adherence to quality and security standards while working onsite near Augusta, Maine.

• Coordinate testing of changes, upgrades, and new software products to ensure system compatibility and performance.
• Recommend functional and technical improvements to the IT environment.
• Participate in performance and volume analysis and performance improvement activities.
• Provide timely and accurate responses to technical and environment-related inquiries.
• Serve as the primary point of contact for technology support and service coordination.
• Provide desktop computer support and troubleshoot hardware, software, network, and application issues.
• Manage retirement and disposal of obsolete or broken computer equipment.
• Coordinate procurement and installation of new computer hardware and software.
• Manage virus protection software programs within departments.
• Install software patches and upgrades and provide input for training and documentation on technical changes.
• Document all work activities for future reference and ensure compliance with quality standards.
• Ensure effective and reliable backups are performed regularly.
• Communicate accurate status updates and proactively address customer needs.
• Evaluate and recommend purchases of computers, network hardware, peripheral equipment, and software.
• Develop and conduct training for system users.
• Collaborate effectively in a team environment with strong written and verbal communication skills.

• Experience in desktop support and working with ticketing systems.
• Strong technical troubleshooting skills.
• Effective written and verbal communication skills.
• Some college education.
• Completion of eVerify within three days of contract start.
• Compliance with state-required credentials for Maine.

• Experience with virus protection software management.
• Knowledge of software patch installation and system upgrades.
• Ability to conduct user training and develop instructional materials.

• 100% onsite work location within an hour radius of Augusta, Maine.
• Current screenshot photo ID required for Teams interviews, uploaded as a PDF before interview acceptance.
• Strict adherence to documentation and quality standards.
• Must be present at start of interviews for vendor validation.

• Full-time position with a 40-hour work week.
• Contract period from November 16, 2026, to April 30, 2027.