Senior Unified Communications Engineer

Senior UC Engineer will support the following tasks:

Support installation and configuration of unified communication systems including VoIP, video conferencing, messaging, and collaboration platforms.

• Administer and troubleshoot UC infrastructure including servers, gateways, routers, switches, and endpoints.
• Support unified communications project including migrations, upgrades, and integrations.
• Engage with network engineers, application developers, and security teams to verify cohesive system architecture and escalate technical issues related to UC installation.
• Maintain technical documentation.
• Provide end-user support and training during deployments and transitions.
• Participate in unified communications project planning and design meetings

Ideal candidates will have the following skills and experience:

• 5+ years of hands-on experience with UC platforms such as Avaya Communication Manager, Microsoft Teams, and SIP/H.323 protocols.
• Strong understanding of VoIP, PBX systems, SIP trunking, and call center technologies.
• Experience with structured cabling, overhead IP based paging systems, IP addressing, DHCP, QoS, and network connectivity.
• Familiarity with Session Border Controllers, Expressway, Unity, and telepresence systems.
• Ability to troubleshoot complex UC issues and manage MACD operations.
• Excellent communication and customer service skills.
• Experience with virtual machine environments and cloud-based UC solutions is a plus