Senior Ux Ui Designer

Role: Senior UX/UI Designer Web, App & User Testing

Location: Plano, TX (Hybrid)

Full Time

Job Description

About the Role

• The Manager, Digital Merchandising Experience for NMCE is responsible for driving online revenue growth through best-in-class digital shopping experiences, merchandising strategy, promotional execution, and customer journey optimization.
• You will serve as the commercial owner of category experiences across web, mobile and app platforms and partner cross-functionally to maximize conversion, engagement and average order value on and supporting partner channels.

Primary Responsibilities:

• Client is seeking a highly skilled Senior UX/UI Designer to design and optimize customer experiences across web and mobile app platforms.
• This role will combine strong UX/UI design expertise with hands-on user testing to create intuitive, consistent and high-performing digital experiences.
• The ideal candidate is a hands-on designer who can translate customer and business needs into thoughtful experiences, develop and test concepts, and use customer insights to continuously improve designs.
• This individual will work across the end-to-end customer journey, from discovery and consideration through purchase and post-purchase, with a strong focus on usability, consistency and customer experience.
• The role requires strong collaboration across Design, Business, Merchandising, Engineering, Analytics and Product while maintaining clear ownership of the design experience, design recommendations and user-testing insights.

Key Responsibilities

• Web & App Experience Design
  • Own UX/UI design across responsive web and mobile app experiences, from initial concepts and wireframes through high-fidelity designs and implementation.
  • Design intuitive end-to-end customer journeys across discovery, consideration, purchase and post-purchase experiences.
  • Create wireframes, user flows, prototypes and high-fidelity designs that clearly communicate the intended customer experience.
  • Design mobile-first experiences while ensuring consistency and usability across desktop, tablet and mobile.
  • Ensure web and app experiences work together as a cohesive customer journey while optimizing for the unique behaviors and requirements of each platform.
  • Apply established design systems, UX standards and accessibility principles across experiences.
  • Identify opportunities to simplify customer journeys, reduce friction and improve usability and engagement.
  • Balance customer needs, business objectives and technical feasibility when developing design solutions.
• User Testing & Experience Validation
  • Plan and execute user testing and usability studies to validate concepts and experiences before and after launch.
  • Define testing objectives, scenarios, tasks and success criteria based on the experience being evaluated.
  • Build prototypes and design alternatives that enable effective customer testing.
  • Moderate user-testing sessions and evaluate qualitative and quantitative findings.
  • Identify customer pain points, usability issues and areas of confusion throughout the journey.
  • Translate testing findings into clear, actionable design recommendations.
  • Iterate designs based on customer feedback and testing results.
  • Partner with appropriate teams to incorporate user-testing insights into experience improvements and future design decisions.
  • Maintain a structured record of findings and learnings to help inform future experiences and avoid repeating known customer friction.
• Design Execution & Optimization
  • Take design work from concept through implementation, maintaining design intent throughout the development process.
  • Partner with Engineering and cross-functional teams to ensure approved designs are accurately implemented.
  • Participate in design QA and UAT to identify experience gaps prior to launch.
  • Review live experiences after launch to identify opportunities for continued optimization.
  • Use available customer feedback, behavioral insights and performance results to inform design improvements.
  • Develop and evaluate design alternatives when multiple approaches should be considered or tested.
  • Ensure experiences remain consistent with Client's broader digital experience and brand standards.
• Cross-Functional Collaboration
  • Represent Design and the customer experience throughout the development lifecycle.
  • Partner closely with Business, Merchandising, Engineering, Analytics and Product to understand requirements, constraints and customer needs.
  • Clearly articulate design rationale, user needs and user-testing findings to stakeholders.
  • Translate complex business requirements into simple and intuitive customer experiences.
  • Facilitate design reviews and working sessions to drive alignment and decisions.
  • Manage multiple design initiatives simultaneously in a fast-paced eCommerce environment.
  • Proactively identify design dependencies, experience risks and customer-impacting issues.

Qualifications

• Bachelor's degree in UX Design, Interaction Design, Visual Design, Human-Computer Interaction or related field, or equivalent professional experience.
• 7+ years of professional experience designing complex digital experiences across both web and mobile applications.
• Strong portfolio demonstrating end-to-end UX/UI design capabilities across responsive web and app experiences.
• Advanced proficiency in Figma, prototyping and modern UX/UI design practices.
• Demonstrated hands-on experience planning, conducting and analyzing user/usability testing.
• Ability to translate user-testing findings into actionable design improvements.
• Strong understanding of user-centered design principles and methodologies.
• Strong understanding of responsive and mobile-first design.
• Experience designing end-to-end digital customer journeys.
• Strong interaction and visual design skills with exceptional attention to detail.
• Understanding of accessibility standards and inclusive design principles.
• Experience working with established design systems and component libraries.
• Ability to communicate design decisions and customer insights effectively to senior and cross-functional stakeholders.
• Demonstrated ability to manage multiple initiatives and priorities in a fast-moving environment.
• Strong collaboration and stakeholder-management skills.
• eCommerce/D2C design experience strongly preferred.
• Experience designing high-traffic transactional or commerce experiences preferred.
• Must be able to work on-site at least four days per week.

Skills

• UX Designer, Mobile UI Design iOS, Mobile App - Others, Design tools XD Figma Sketch, Mobile App, Confluence, Jira

Thanks & Regards
Chandra Shekhar Kumar ( Talent Acquisition Lead)
Eniac Systems Inc.

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