Service Advisor

Company Description All Seasons RV Center Inc., located in Streetsboro, Ohio, is a leading destination for new and used RVs, RV parts, and RV service in the northeast Ohio area. The company serves customers across Greater Cleveland and surrounding communities, offering a comprehensive range of products and maintenance solutions. As a customer-oriented dealership and service center, All Seasons RV Center focuses on helping individuals and families enjoy reliable and comfortable RV experiences. Team members work in a hands-on environment where quality service and long-term customer relationships are priorities.\n
Role Description The Service Advisor role is a full-time, on-site position based in the Greater Cleveland area at All Seasons RV Center Inc. The Service Advisor will serve as the primary point of contact between RV service customers and the service department, greeting customers, listening to their concerns, and accurately documenting service requests. Daily responsibilities include preparing repair orders, coordinating with technicians, reviewing service recommendations, and clearly explaining work to customers, including estimates, timelines, and required maintenance. The role also involves scheduling appointments, managing service follow-up, maintaining customer records, and supporting aftersales activities to ensure a smooth service experience. The Service Advisor is expected to promote a professional, friendly atmosphere and help drive repeat business through attentive customer care and efficient service coordination.\n
Qualifications
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• Strong customer-facing skills, including Customer Satisfaction, Customer-focused Service, and Customer Service abilities.
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• Excellent Communication skills, with the capacity to explain technical information in clear, accessible language.
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• Experience with Aftersales processes, such as follow-up calls, service reminders, and post-service support.
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• Ability to work in a fast-paced, on-site service environment, managing multiple customers and work orders simultaneously.
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• Basic understanding of automotive or RV systems, or a willingness to learn technical concepts relevant to RV maintenance.
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• Proficiency with computer-based service management tools, scheduling software, and record-keeping systems.
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• Strong organizational skills, attention to detail, and reliability in handling documentation and customer commitments.
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• High school diploma or equivalent required; experience in dealership, service center, or similar customer service roles is preferred.
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