Service & Customer Experience Specialist Full Job Description Mobile Auto Mechanics Truck and Equipment Repair — Deer Park, NY Pay: Based on experience + performance incentives Schedule: Monday–Friday: 7:00 AM – 5:00 PM No remote work Location: 18 Brandywine Dr Deer Park, NY 11729 United States Why Service Pros Choose Mobile Auto Mechanics Mobile Auto Mechanics is a leading Long Island provider of mobile and in-shop commercial truck and heavy equipment service, repair, fleet maintenance, and diagnostics — supporting fleets, contractors, municipalities, and commercial operations across the region since 2010. Our team delivers trusted service with professionalism, consistency, and a strong reputation for getting customers back on the road quickly and reliably. What You’ll Be Doing Daily Responsibilities: Greet customers and collect vehicle/fleet details Schedule service appointments and dispatch field technicians Communicate diagnostic findings and repair recommendations Prepare estimates and write work orders Follow up with customers on approvals and service completion Coordinate with technicians and parts teams to track job status Maintain professional phone, text, and email communication What We’re Looking For Required: 1–3 years customer service or service desk experience Excellent communication and organization skills Ability to manage multiple service requests and follow up Professional phone presence and email skills Preferred (Not Required): Automotive or fleet service industry experience Understanding of truck, diesel, or heavy equipment services Pay & Benefits Competitive pay + performance incentives Paid time off Paid training and professional growth Stable year-round work Supportive teamwork environment Who Succeeds Here Service team members who thrive here are: Excellent communicators Customer focused and organized Dependable and punctual Comfortable in a fast-paced shop environment Job Type: Full-time Pay Range: Based on experience Work Location: In person (Deer Park, NY) Job Category: Service Advisor #J-18808-Ljbffr