Service Advisor

Service WriterNortheast Acura has been a trusted name in the automotive industry for nearly 40 years, providing exceptional service and a hassle-free experience to our customers. Located in Latham, NY, we are dedicated to offering top-notch Acura sales, service, and financing while ensuring a welcoming environment for all.As a Service Writer at Northeast Acura, you will be the vital link between our customers and the service department. This role is essential in ensuring customer satisfaction by accurately communicating their needs and facilitating efficient service operations.Why Work With Us?Competitive compensation packageComprehensive benefits, including health, dental, and vision401(k) retirement plan with company matchOngoing training and development opportunitiesA supportive, team-oriented work environmentOpportunity to work with one of the most trusted automotive brands in the worldKey Responsibilities:Greet customers and ensure a warm, professional, and welcoming experienceAssess vehicle issues and maintenance needs, offering expert advice and recommendationsPrepare detailed repair orders, including costs, services required, and estimated timelinesAct as a liaison between technicians and customers, keeping clients informed throughout the repair processPromote and upsell additional services or products that benefit the customerEnsure all services are performed to Honda's quality standards and customer satisfactionQualifications:Previous experience in an automotive service advisor role preferredStrong understanding of vehicle maintenance and repair processesExceptional communication and interpersonal skillsAbility to multitask in a fast-paced environmentProficient with computer systems and repair order softwarePassion for delivering outstanding customer serviceMust have a valid driver's license and clean driving recordIf you are passionate about providing outstanding customer service in the automotive industry, we invite you to apply today and become a part of our dedicated team at Northeast Acura!Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offVision insuranceShift:10 hour shift8 hour shiftWork Days:Rotating weekendsWeekends as neededAbility to Commute:Latham, NY 12110 (Required)Work Location: In person