Service AdvisorTom Kadlec Chevrolet is a fun, fast-paced environment with many opportunities for growth! We are seeking a motivated and customer-focused Service Advisor to join our team full-time.As a Service Advisor, you will be the trusted link between our customers and our service department. You'll play a key role in creating a WOW experience by greeting customers, understanding their needs, and ensuring their vehicles are cared for with the highest level of professionalism and attention to detail. This position requires excellent communication skills, a passion for delivering outstanding customer service, and the ability to manage multiple tasks in a fast-paced environment. The pay range is $36,000-$90,000/year.At Tom Kadlec Chevrolet, we don't just provide great service we create memorable customer experiences from start to finish. Our Service Advisors are dedicated to building trust, providing accurate information, and supporting customers every step of the way.Monday - Friday 8AM- 5PMBENEFITS401(k) with Company Match Traditional & Roth optionsGenerous Paid Time Off Enjoy vacation days, sick leave, and work-life balanceComprehensive Insurance Coverage Including medical, dental, and vision plansEmployer-Paid Life Insurance Protection for you and peace of mind for your loved onesShort-Term & Long-Term Disability Coverage We've got your back when life throws a curveballCritical Illness & Accident Insurance Additional protection when you need it mostFlexible Spending (FSA) & Health Savings Accounts (HSA) Tax-advantaged ways to manage health costs24/7 Employee Assistance Program Confidential support for life's challengesEmployee Discounts Save on vehicles, service, and partsFinancial Planning ResourcesSupportive, Experienced Management Work with professionals who care about your successPositive Team Culture Clean, friendly, and collaborative work environmentPaid, Hands-On Training Learn and grow with industry-leading training and supportCompetitive Pay Plan Earn what you're worth with a strong, performance-based pay structureOpportunities to Advance A place to build your career and grow with usClosed on Sundays Dedicated time off for rest and familyRESPONSIBILITIESGreet customers within seconds, with a smile, and by using his/her name.Review and discuss vehicle service history to ensure accurate and informed recommendations.Conduct thorough walk-around inspections with customers, addressing concerns in real time.Obtain customer and vehicle information.Clearly report all vehicle symptoms as described by the customer.Proactively complete all pre-work assignments the day prior by reviewing upcoming appointments, checking each vehicle for open recalls, and ensuring full preparation for the next day's scheduleDetermine and recommend needed maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate for cost of labor and partsSet clear and accurate expectations for vehicle completion by communicating timelines, keeping customers updated, and assisting with transportation options when needed, while balancing customer needs with shop workload.Monitor the progress of each vehicle throughout the day, while updating customers every 24 hours or more frequently if requiredMaintain an organized call log with detailed, up-to-date notesVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersREQUIREMENTSPresent a professional image. Must be well groomed, professionally dressed, and maintain proper hygiene.Being honest at all times while creating a smooth, hassle-free, and transparent service experience for each customerPutting people first dedicated to going beyond service while shaping an experience that leaves every customer feeling valued, understood, and cared for.One year Service Advisor experience preferredCommitment to ongoing training and professional development to continually enhance skills and knowledge, with embracing a willingness to continued feedback to apply new learning to improve the customer experience.Commitment to delivering the highest quality service, environment, and products.Valid driver's license with a clean driving record.Positive, friendly, and professional demeanor.Prior customer service experience preferred.High level of energy and enthusiasm in daily interactions.Desire to build a long-term career within a growing organization.Strong personal and professional integrity, with a focus on building trust.Ability to close all repair orders accurately and in a timely manner.