Position Summary Service Advisors are responsible for providing excellent customer service experience at their OneWater store. We are passionate about delighting customers and achieving or exceeding customers’ expectations through timely service, done in a profitable and efficient manner. Essential Duties And Responsibilities Duties (Most Important to Least Important) Schedules service work, and processes retail, warranty and internal repair orders efficiently and in a timely manner. Maintains repair records for use in supervision or control. Manages technician’s workflow and schedules assigned repair orders appropriately. Performs detailed write‑up of customers’ concerns and incorporates required work utilizing “Complaint, Cause & Correction” on each repair order and provides timely estimates for customer approval. Collaborates with the service manager to improve internal processes, workflow, and operational efficiency. Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals and enhance dealer reputation. Helps to maintain the flow and distribution of supplies and parts; assists in determining the type of materials, supplies, machinery, equipment, or tolls to be used or parts to be bought, stocked, and sold. Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers. Obtains warranty or service contract approvals in a timely manner. Effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs. Performs quality control checks on finished boats, assuring completion of repairs & cleanliness. Participates in the appraisal of technician productivity and efficiency for the purpose of recommending promotions or other changes in status; assists in interviewing, selecting, and training of technicians. Monitors and implements legal compliance measures. Skills Excellent interpersonal and communication skills Ability to build and maintain customer relationships Ability to manage service schedules and appointments Ability to prioritize tasks in a fast‑paced environment Detail‑oriented with accurate documentation and reporting Efficient in managing workflow and ensuring customer expectations are met Qualifications / Requirements High school diploma or equivalent (required) Minimum of 2–3 years of experience in a customer service or service advisor role, preferably in the automotive, marine, or related industries (preferred) Experience working in a service department (marine service experience is a strong advantage) Knowledge of marine equipment, boats, engines, and parts (strongly preferred) Familiarity with basic marine maintenance and repair terminology Physical Demands Use the rating scale below to indicate how often the following physical activities and environmental conditions are required/present in performing the essential job responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. C = Constantly, F = Frequently, O = Occasionally, R = Rarely ( 5–8 hrs. / shift) ( 2–5 hrs. / shift) ( Up to 2 hrs. / shift) ( Not regular part of job) Residual and Static Posture: Standing or sitting for prolonged periods – F Repetitive motions of wrists, hands, or fingers – F Movement between work sites – F Operating motor vehicle – O Communicating with others – C Assessing accuracy, neatness, and thoroughness of work – C Hearing – C Talking – C Seeing – C Eye/Hand/Foot Coordination – F Work Environment A single indoor office environment with controlled temperatures. No adverse environmental conditions expected. No hazardous conditions. No noisy environments. No small and/or enclosed spaces associated with repair work. Physical demands include sedentary work primarily involving sitting/standing, light moving of objects (to 20 lbs), medium moving of objects (to 50 lbs), and heavy moving of objects (up to 100 lbs or more). OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. #J-18808-Ljbffr