Service and Installation Technician

Job Summary:

The primary duties are to work with dairy farm customers to service equipment, install equipment, provide emergency service and preventative maintenance.

Essential Duties and Responsibilities

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Assess, troubleshoot, repair, or install dairy milking, refrigeration, and manure equipment

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Responsible for making all assigned service calls in a professional and responsible manner. Customers must be satisfied they are receiving good value for the hours billed to them. Complete service calls to the customers satisfaction before vacating any job site

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Troubleshoot milking systems and test systems to NMC standards and perform milking time/system checks

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Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements in conjunction with manager and sales staff.

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Work on-call that will include evenings and weekends

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Work as part of the installation team as directed

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Complete all necessary paperwork daily

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Maintain a clean service vehicle and neat job site

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Follow all company safety policies, procedures, and protocols

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Maintain MLS tools and equipment in good working condition and provide own hand tools

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Employee will be challenged to be forward thinking in planning and laying out what work needs to be completed

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Attend equipment technical training schools and other educational training sessions as requested

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Perform other duties as assigned

Qualifications (Skills/Abilities Required)

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Quality focus

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Reliable and Responsible

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Positive attitude

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Good customer relationship skills

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An understanding of refrigeration, dairy milking equipment operation, installation, and repair is required

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Ability to use common repair tools and techniques.

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Understanding of specialty tools and equipment necessary for troubleshooting and repairing dairy milking equipment

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Ability to operate a forklift. Training on MLS forklift is required

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Valid driver’s license

Education

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Education: Bachelor’s or associate degree with dairy or mechanical emphasis, or related experience

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Refrigeration Maintenance, preferred

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Electrical experience, a plus,

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Excellent written, verbal and Microsoft Office skills

Physical Demands Lift/Carry

Stand F (Frequently) 10 lbs. or less F (Frequently)

Walk F (Frequently) 11-20 lbs. F (Frequently)

Sit F (Frequently)) 21-50 lbs. F (Frequently)

Handling / Fingering F (Frequently) 51-100 lbs. O (Occasionally)

Reach Outward F (Frequently) Over 100 lbs. O (Occasionally)

Reach Above Shoulder F (Frequently) Push/Pull

Climb F (Frequently) 12 lbs. or less F (Frequently)

Crawl O (Occasionally) 13-25 lbs. F (Frequently)

Squat or Kneel F (Frequently) 26-40 lbs. F (Frequently)

Bend F (Frequently) 41-100 lbs. O (Occasionally)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0- 2.5+, hrs./day)

F (Frequently) Occupation requires this activity from 33% to 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs./day)

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