Service BDC

Service BDC Representative Royal Moore Mazda, GMC, BuickRoyal Moore Mazda, GMC, Buick is looking for a full-time dependable, and detail-oriented Service BDC Representative to join our service team in Hillsboro, OR.This is a great opportunity for someone who enjoys talking with customers, staying organized, and helping create a smooth service experience from the first phone call to the scheduled appointment. Your primary duties will be to handle inbound and outbound calls, set service appointments, follow up with customers, use our CRM and dealership scheduling systems, and support the service department with professional and timely communication.Pay & BenefitsStarting at $17 per hour, with growth opportunityPaid trainingMedical, dental, and vision insuranceLife insurance401(k) with company matchPaid time offSick leaveEmployee discounts on parts, service, and vehiclesResponsibilitiesAnswer inbound service calls and assist customers in a friendly, professional mannerMake outbound calls to follow up with customers and schedule service appointmentsSet, confirm, and manage service appointments accuratelyUse CRM and dealership scheduling systems to track customer communication and appointment detailsMaintain detailed and accurate customer recordsFollow up with customers regarding service needs, appointment reminders, and dealership communicationCommunicate clearly with customers, advisors, and service team membersHelp address customer questions or concerns with patience and professionalismSupport a positive customer experience through excellent phone etiquette, organization, and follow-throughHelp maintain appointment volume and support the overall efficiency of the service departmentQualificationsStrong phone and communication skillsExcellent attention to detail and accuracyFriendly, professional, and customer-focused attitudeComfortable using computers, CRM tools, and scheduling systemsStrong follow-up skills and ability to manage multiple customer interactions throughout the dayAbility to stay organized in a fast-paced environmentDependable, punctual, and willing to learnPrevious customer service, call center, receptionist, BDC, or dealership experience is helpful but not requiredAdditional Hiring RequirementsMust be at least 18 years oldValid drivers license preferredMust be able to pass applicable pre-employment screening requirementsMust be authorized to work in the United StatesWhy Join Our Team?At Royal Moore Mazda, GMC, Buick, we take pride in providing excellent service to our customers. As a Service BDC Representative, you will play an important role in keeping our service department organized, efficient, and customer-focused.We provide paid training and the opportunity to grow within a dealership environment. This is a great role for someone who enjoys helping customers, working with a team, and building a career in the automotive industry.