Service Coordinator

Job Description

This position works closely with all Service Team Members. The goal of this position is to support and maintain operational efficiency within the Service Department. Coordinators serve as the primary contact for customers and field personnel which includes scheduling and providing service status to ensure high levels of customer satisfaction.

Responsibilities

• Serves as the primary point of contact for all service customers, field service personnel and internal service staff to ensure expectations are met.
• Effectively coordinates field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources, and customer needs.
• Provides support, information, prioritization, and coordination of assignments for field service personnel.
• Coordinates monthly quality assurance efforts of appropriate branch personnel.
• Assists in distributing all service documentation including work orders, purchase orders, and/or accounts payable documents, as assigned.
• Assists in processing billing reports, invoices, credit memos and accounting support as assigned.
• Maintains accurate service-related records and documentation for timely invoice practices.
• Assists in profitability through cost containment procedures and processes.
• Utilizes, maintains, and updates all customer information.
• Provides general administrative support.

Qualifications

• Must have excellent communication skills, positive attitude, and work in a fast-paced team environment
• Strong attention to detail and ability to multitask while prioritizing workloads
• Strong computer skills are required, including MS Excel, Outlook, and Word
• High School Diploma or GED

BENEFITS:

• Medical 100% provided by company.
• Optional supplemental dental and vision
• 401k Retirement Plan with Match
• Paid Holidays
• Paid Time Off
• Pay Range $22- $25 per hour